Luxury Travel Agent

Travel Trade Recruitment; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-respected travel agency in Leicestershire is seeking a Travel Consultant to provide exceptional service and tailor-made travel solutions for clients. The ideal candidate has retail travel experience, strong sales abilities, and a passion for creating memorable journeys. The role offers a competitive salary, uncapped commission structure, and opportunities for growth within a new retail store.

Benefits

Competitive salary

Uncapped commission structure

30 days annual leave

Employee travel discounts

Flexible rota patterns

Qualifications

• Experience in a retail travel agency is preferred.
• Proven ability to achieve sales targets.
• Flexibility to work office hours including Saturdays.

Responsibilities

• Deliver high-quality, personalized customer service.
• Create and convert holiday enquiries.
• Support store operations and customer flow.

Skills

Customer service skills

Sales enthusiasm

Destination knowledge

Communication skills

Job description

Overview

Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking a Travel Consultant for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients.

If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions.

Responsibilities

• This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility.
• You will be instrumental in the store's success—selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business.
• Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips
• Deliver high-quality, personalised customer service that drives loyalty and repeat business
• Assist with the daily operations of the store, including team support, store presentation and customer flow
• Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences

Experience Required

• The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position.
• Broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets.
• Ability to work 5 days a week, office hours with flexibility to work Saturdays (a day off in lieu). No Sundays.
• Ideally some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff.
• You must be passionate about travel and creating memorable experiences for your customers.

The Package

• Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer:
• Uncapped commission structure with realistic OTE of £30k pa - £35k pa
• 30 days annual leave (including bank holidays)
• Pension scheme
• Familiarisation trips (subject to availability and performance)
• Training and career development opportunities
• Employee travel discounts
• Flexible rota patterns with Sundays always off
• Opportunity to influence the growth and culture of a brand-new retail store

Interested?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on 0121 4509776 or [e-mail]. Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.