Luxury Spa Receptionist - Elevate Guest Experience

The Dorchester Spa; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury spa in the United Kingdom seeks a Spa Receptionist who excels in managing bookings and enhancing guest experiences. The ideal candidate has experience in luxury hospitality, proficient in spa booking systems, and possesses excellent communication skills. Responsibilities include welcoming guests, conducting show rounds, and ensuring seamless service. Join a renowned team dedicated to excellence and enjoy numerous employee benefits, including discounts, training opportunities, and social events.

Benefits

Complimentary stays

50% off food and beverages

Employee pension contribution

Access to training and development

Vibrant social events

Referral bonus

Well-being support

Qualifications

• Previous experience in a spa or luxury hospitality reception role.
• Proficiency in a spa booking system.
• Strong sense of discretion and service.

Responsibilities

• Manage spa appointments accurately.
• Provide a warm welcome to guests.
• Conduct spa show rounds to introduce services.
• Follow financial balancing and cashing up procedures.

Skills

Excellent communication

Organisational skills

Calm under pressure

Sensitivity and service

Fluent in English

Tools

Premier Spa

Zenoti

MindBody

Job description

A luxury spa in the United Kingdom seeks a Spa Receptionist who excels in managing bookings and enhancing guest experiences. The ideal candidate has experience in luxury hospitality, proficient in spa booking systems, and possesses excellent communication skills. Responsibilities include welcoming guests, conducting show rounds, and ensuring seamless service. Join a renowned team dedicated to excellence and enjoy numerous employee benefits, including discounts, training opportunities, and social events.