Luxury Spa Concierge - Guest Experience Lead

Raffles London at The OWO; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Greater London is seeking a Spa Butler to provide exceptional service to guests. This role involves welcoming guests, ensuring satisfaction, maintaining high cleanliness standards, and managing spa-related tasks. Ideal candidates have a passion for wellness and strong communication skills. Join us for a rewarding career with numerous benefits and development opportunities. Apply now to be part of a prestigious team dedicated to delivering top-notch service in a luxurious setting.

Benefits

28 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniform

Enhanced maternity and paternity pay

Employee benefit card with discounts

Qualifications

• Proven track record of providing high service under pressure.
• Willingness to contribute to a 24-hour operational schedule when required.

Responsibilities

• Greet guests by name and ensure their satisfaction.
• Drive the guest experience and maintain positive relations.
• Ensure guest confidentiality and handle complaints with discretion.
• Maintain cleanliness and appearance of all therapy facilities.

Skills

Passion for wellness

Exceptional communication skills

Strong time-management

Ability to deliver high service under pressure

Job description

A luxury hotel in Greater London is seeking a Spa Butler to provide exceptional service to guests. This role involves welcoming guests, ensuring satisfaction, maintaining high cleanliness standards, and managing spa-related tasks. Ideal candidates have a passion for wellness and strong communication skills. Join us for a rewarding career with numerous benefits and development opportunities. Apply now to be part of a prestigious team dedicated to delivering top-notch service in a luxurious setting.