Luxury Showroom Senior Sales Advisor

Michael Page Legal; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected property company in Bury St Edmunds is seeking a Luxury Showroom Senior Sales Advisor. In this permanent position, you will deliver exceptional customer service and drive sales within a luxury showroom environment. The ideal candidate will have at least 2 years of sales experience, ideally in the luxury goods market. You'll be responsible for answering calls, creating quotations, and ensuring a warm welcome for clients. A competitive salary package and several benefits are offered.

Benefits

Competitive salary package

Employee assistance program

Competitive holiday allowances

Enhanced parental leave

Company pension

Healthcare cash plan

Employee discount on products

Mental Health First Aiders

2 volunteering days each year

Qualifications

• Minimum of 2 years sales experience required.
• Experience in luxury goods market is desirable.
• Knowledge of interiors is a plus.

Responsibilities

• Answering incoming sales calls and making outbound calls.
• Updating the CRM system with client info.
• Welcoming customers and guiding the sales team.
• Creating quotations and handling complaints.

Skills

Experience in a sales environment

Strong customer focus

Excellent communicator

Self‑motivated

Organizational skills

Tools

CRM software

Microsoft Office

Job description

Join an established property company as a Luxury Showroom Senior Sales Advisor. This permanent role focuses on delivering exceptional customer service and driving sales within a luxury showroom setting.

Client Details

This company is a well-respected organisation within the property industry. As a medium-sized enterprise, they are known for their expertise and commitment to quality, providing premium services and products to their clientele.

Description

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

Profile

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self‑motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

Job Offer

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.