Luxury Showroom Manager

Rhodium Consulting; Redhill; On-site; GBP 35,000 - 40,000; Full time

Job summary

A prestigious interiors retailer is seeking a Luxury Showroom Manager in Redhill. This role involves leading a small sales team, ensuring outstanding customer service, and managing showroom operations. The ideal candidate should have proven retail management experience, strong communication skills, and a keen interest in luxury interiors. This position offers a competitive salary, performance bonuses, and numerous employee benefits in a beautifully designed environment.

Benefits

Competitive salary with strong bonus potential

Paid training and ongoing development opportunities

Generous holiday allowance

Enhanced parental leave

Company pension

Healthcare cash plan

Staff discount

Qualifications

• Proven retail or showroom management experience.
• Strong customer service skills and outstanding communication abilities.
• Excellent organisational skills and attention to detail.
• Confident, warm, and engaging with clients.

Responsibilities

• Lead and develop a small showroom sales team.
• Provide an exceptional, personalised customer experience.
• Prepare quotations and manage orders from start to finish.
• Ensure showroom presentation is impeccable at all times.

Skills

Customer service skills

Communication abilities

Organisational skills

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Luxury Showroom Manager – Salary: £35,000‑£40,000 base + performance bonus (OTE approx. £60,000). Location: Redhill, Surrey. Job Type: Full‑time. Working Hours: 37 hours per week, including weekend work on rota basis.

Are you passionate about luxury interiors and delivering an exceptional customer journey? A prestigious, long‑established luxury interiors retailer is seeking an experienced Showroom Manager to lead their beautiful Redhill showroom. This is an exciting opportunity to join a growing brand renowned for premium products, exquisite showrooms and outstanding client service.

About the Role

As Showroom Manager, you will take full ownership of the day‑to‑day running of the showroom, ensuring it consistently reflects the elegance and high standards associated with a luxury retail environment. You will lead and motivate a small sales team, create a warm and engaging customer experience, and guide clients through their design and purchasing journey.

Key Responsibilities

• Lead, coach, and develop a small showroom sales team
• Welcome clients and provide an exceptional, personalised customer experience
• Offer guidance on suitability, sizing, pricing, and interior design considerations
• Prepare quotations, process payments and manage orders from start to finish
• Resolve customer issues with professionalism and care
• Maintain impeccable showroom presentation at all times
• Manage the showroom diary, client appointments, and CRM updates
• Collaborate with other showrooms and head office as required
• Ensure commercial targets are met and exceeded

Requirements

• Proven retail or showroom management experience
• Strong customer service skills and outstanding communication abilities
• Confident, warm, and engaging with clients
• Excellent organisational skills and attention to detail
• Commercially minded with experience driving sales
• Background or keen interest in interiors, design, or a creative field
• Competent with Microsoft Office (especially Excel, Word, PowerPoint)
• Team player willing to support all aspects of showroom operations

Benefits – Join a Company That Truly Invests in Luxury & People

• Work within a beautifully designed luxury showroom environment
• Competitive salary with strong bonus potential
• Paid training and ongoing development opportunities
• Friendly, supportive, and welcoming team culture
• Generous holiday allowance with the option to buy additional days
• Enhanced parental leave
• Company pension
• Healthcare cash plan
• Employee wellbeing initiatives, including Mental Health First Aiders
• Staff discount plus friends & family discounts
• Two paid volunteering days per year

If you're passionate about luxury retail, interiors, and creating memorable customer experiences, this is a rare and rewarding opportunity to lead within a growing, high‑end brand.