Luxury Service Quality Coach: Elevate Chauffeur Standards

Wheely; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury ride-hailing service based in Greater London is seeking a Quality Associate to ensure their exceptionally high service standards. You will monitor feedback, investigate incidents, and provide coaching to chauffeurs. The ideal candidate has experience in quality control within the luxury service industry and is passionate about developing others. Competitive salary, flexible working hours, and a range of benefits are offered.

Benefits

Competitive salary and equity package

Private Medical Insurance

Dental Insurance

Life and critical illness insurance

Monthly credit for Wheely journeys

Lunch allowance

Cycle to work scheme

Professional development subsidies

Best-in-class equipment

Free parking at Syon Park

Qualifications

• 2+ years of relevant experience in Quality Control or similar in the Luxury Service Industry.
• Thorough investigation skills with urgency in problem-solving.
• Experience in providing feedback effectively.

Responsibilities

• Monitor passenger feedback to ensure service quality.
• Conduct investigations into incidents and provide unbiased reporting.
• Ensure timely resolution of incidents adhering to SLAs.
• Assess chauffeurs against standards.
• Support in building feedback loops for continuous improvement.

Skills

Fluent English

Interpersonal skills

Communication skills

Attention to detail

Data analysis

Feedback delivery

Tools

Intercom

Atlassian

Aircall

Job description

A luxury ride-hailing service based in Greater London is seeking a Quality Associate to ensure their exceptionally high service standards. You will monitor feedback, investigate incidents, and provide coaching to chauffeurs. The ideal candidate has experience in quality control within the luxury service industry and is passionate about developing others. Competitive salary, flexible working hours, and a range of benefits are offered.