Luxury Service Quality Coach

Wheely; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury service company in Greater London is looking for a Quality Associate to ensure exceptional service standards. The role involves monitoring feedback, conducting incident investigations, and providing coaching to achieve high service levels. Ideal candidates have 2+ years of experience in the Luxury Service Industry and possess strong communication and investigation skills. Competitive salary and flexibility offered.

Benefits

Competitive salary and equity package

Private Medical Insurance

Dental Insurance

Life and critical illness insurance

Monthly credit for Wheely journeys

Lunch allowance

Cycle to work scheme

Professional development subsidies

Best-in-class equipment

Free parking at Syon Park

Qualifications

• 2+ years of relevant experience in Quality Control or similar roles in the Luxury Service Industry.
• Thorough investigation skills with a sense of urgency.
• Ability to deliver difficult feedback with empathy.

Responsibilities

• Monitor passenger feedback to ensure exceptional service.
• Conduct investigations and produce unbiased reports.
• Assess chauffeurs against the Wheely Standard through vehicle checks.

Skills

Fluent English

Interpersonal skills

Basic data skills

Exceptional communication skills

Tools

Intercom

Atlassian

Aircall

Job description

A luxury service company in Greater London is looking for a Quality Associate to ensure exceptional service standards. The role involves monitoring feedback, conducting incident investigations, and providing coaching to achieve high service levels. Ideal candidates have 2+ years of experience in the Luxury Service Industry and possess strong communication and investigation skills. Competitive salary and flexibility offered.