Luxury Sales Manager

Jewellery retailer; Manchester; On-site; GBP 59,000 - 70,000; Full time

Job summary

A luxury retail company in Manchester seeks an experienced sales manager to lead a specialist sales team. The ideal candidate will have a strong background in luxury retail, refined communication skills, and a passion for high-value products. In this role, you will ensure exceptional client experiences, manage operations, and cultivate a high-performing team culture. The position offers a salary up to £70,000 with bonuses, extensive holiday, private healthcare, and employee discounts on luxury products.

Benefits

Competitive salary up to £70,000

Strong bonus structure

26 days annual holiday + bank holidays

Private healthcare after 6 months

Employee discounts on luxury products

Qualifications

• Experience in luxury retail, ideally with exposure to high-value watches or fine jewellery.
• Strong leadership experience managing a sales team.
• Proven record of achieving commercial targets.

Responsibilities

• Deliver outstanding client experiences aligning with luxury service expectations.
• Lead and develop a specialist sales team to meet sales targets.
• Build long-term client relationships for repeat business.
• Ensure high standards of visual merchandising.

Skills

Leadership abilities

Client relationship management

Sales target achievement

Strong communication skills

Job description

We are seeking an experienced sales manager to join a prestigious luxury retail environment in Manchester. This is a rare opportunity to become part of a renowned British fine-jewellery house celebrated for its exceptional craftsmanship, superior materials, and innovative design.

In this leadership role, you will guide a specialist sales team, oversee day-to-day operations, and cultivate a culture of exceptional service. You’ll champion high standards on the sales floor, support expert product knowledge development, and ensure every client interaction reflects the brand’s values.

Key Responsibilities

• Deliver an outstanding client experience that aligns with luxury service expectations.
• Lead, motivate, and develop a team of specialists to meet and exceed sales targets.
• Build and maintain long-term client relationships, ensuring opportunities for repeat business.
• Oversee product expertise within the team, supporting knowledge of luxury watches, jewellery, and high-value items.
• Ensure impeccable visual merchandising and brand presentation standards.
• Manage stock processes, including inventory, replenishment, and product care.
• Support in-store events, private appointments, and client experiences.
• Analyse sales performance and implement strategies to optimise results.

Key Requirements

• Previous experience in luxury retail, ideally with exposure to high-value watches or fine jewellery. Other sectors will be considered.
• Strong leadership abilities with experience managing a sales team.
• Proven track record of achieving commercial targets.
• Refined communication skills and a polished, professional demeanour.
• Deep appreciation for luxury craftsmanship and clienteling.
• Flexibility to work weekends and occasional evenings.

The salary is up to £70,000 with a strong bonus structure based on individual and company performance. 26 days annual holiday + bank holidays, private healthcare after 6 months. Ongoing training and professional development, supportive, expert team environment, employee discounts on luxury products.