Luxury Sales Associate – Elite Clientele & Service

Michael Kors; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jimmy Choo, part of Capri Holdings Limited, is seeking a Sales Associate to deliver luxury customer service and expert product knowledge in a high-end concession. You will build client relationships, manage stock in collaboration with store teams, and contribute to promotional events while upholding VM standards.

Join a brand renowned for glamour and craftsmanship, with a focus on premium service and personalised client care in a fast-paced luxury environment.

Qualifications

• Demonstrable success as a sales consultant within a luxury brand.
• Excellent communication skills, written and verbal.
• Fluent English; additional languages would be beneficial.
• Knowledge and understanding of the luxury market, customer service and fashion.
• Ability to handle multiple demands and priorities.
• Seeks opportunities to be proactive and pre-empt client needs.
• Demonstrates respect, politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.

Responsibilities

• Provide exceptional customer service surpassing expectations by following our Selling Ceremony.
• Reflect the glamorous luxury lifestyle image of Jimmy Choo through service, attitude, grooming and dress.
• Develop knowledge of product construction, materials, care and design to advise customers.
• Build and maintain a client database to encourage repeat visits and loyalty.
• Resolve customer complaints promptly using investigation and proposed solutions.
• Support stock replenishment and maintain stock controls and balance.
• Participate in stock takes, meetings and training events as required.
• Support promotional events and ensure VM standards and store tidiness.
• Contribute ideas to improve concession performance and achieve KPIs.
• Follow policies and health & safety procedures; assist with back-of-house duties as needed.

Skills

Luxury brand sales

Excellent communication

Fluent English

Sales skills

Luxury market knowledge

Multitasking

Proactive client care

Professionalism

Clienteling

Job description

Jimmy Choo, part of Capri Holdings Limited, is seeking a Sales Associate to deliver luxury customer service and expert product knowledge in a high-end concession. You will build client relationships, manage stock in collaboration with store teams, and contribute to promotional events while upholding VM standards.

Join a brand renowned for glamour and craftsmanship, with a focus on premium service and personalised client care in a fast-paced luxury environment.