Luxury Retail Supervisor & Customer Experience Lead

Rituals; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retail brand in the UK is looking for a Rituals Expert to foster customer experiences and mentor the team. You will lead sales efforts and contribute to the store's environment by ensuring adherence to visual merchandising standards and enhancing product knowledge through training. Ideal candidates possess experience in supervisory roles, a strong customer-service approach, and problem-solving skills.

Benefits

Competitive salary and performance related bonus

Quarterly product allocation plus 30% discount

Opportunities for continuous development through training

Qualifications

• At least 1 year experience as either a Supervisor or Team Leader.
• Strong motivation to reach performance targets.
• Customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Responsibilities

• Interacting directly with customers to ensure an optimal customer experience.
• Working as the lead Rituals Advisor alongside Store leadership.
• Mentoring and supporting Rituals Advisors.
• Keeping the store clean and tidy.
• Enhancing knowledge of rituals, products and treatments.

Skills

Customer-service mentality

Decision making and problem-solving skills

Organised and structured

Strong motivation

Mentoring capabilities

Job description

A leading luxury retail brand in the UK is looking for a Rituals Expert to foster customer experiences and mentor the team. You will lead sales efforts and contribute to the store's environment by ensuring adherence to visual merchandising standards and enhancing product knowledge through training. Ideal candidates possess experience in supervisory roles, a strong customer-service approach, and problem-solving skills.