Luxury Retail Operations Lead – Customer Experience

Canada Goose; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury lifestyle brand in London is seeking a Lead Operations professional to spearhead operational excellence and exceptional customer service. You will lead a high-performing team, ensuring adherence to SOPs, and drive performance metrics. Ideal candidates will possess 2-3 years of leadership experience in retail, a Bachelor's degree is preferable, and a passion for luxury brands. This role offers a competitive compensation package and a supportive work environment.

Benefits

Comprehensive Total Rewards Program

Career growth opportunities

Donation matching and paid volunteer time

Tools for physical and mental health support

Qualifications

• 2 to 3 years of leadership experience in a related industry.
• Experience working with luxury lifestyle brands is an asset.
• Ability to stand for long periods and flexible to work retail hours.

Responsibilities

• Lead and execute on all standard operating procedures.
• Deliver a superior customer service journey reflective of Canadian Warmth.
• Support inventory needs and champion loss prevention strategies.

Skills

Leadership Experience

Retail Math Understanding

Analytical Skills

Customer Experience Focus

Time Management

Education

Bachelor's Degree in a related field

Tools

Guest Relationship Management Tools

Job description

A luxury lifestyle brand in London is seeking a Lead Operations professional to spearhead operational excellence and exceptional customer service. You will lead a high-performing team, ensuring adherence to SOPs, and drive performance metrics. Ideal candidates will possess 2-3 years of leadership experience in retail, a Bachelor's degree is preferable, and a passion for luxury brands. This role offers a competitive compensation package and a supportive work environment.