Luxury Restaurant Server – Guest Experience Pro

Sheraton Grand Hotel and Spa; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking an experienced Restaurant Server to join their team. The ideal candidate will have at least 2 years of food and beverage service experience, excellent spoken and written English, and a flexible approach to working hours. In this role, you will provide exceptional guest service and work closely with the Food & Beverage team to ensure a high standard of experience for all guests. Competitive salary and benefits offered.

Benefits

Competitive salary

28 days holiday, increasing to 33 days

Worldwide hotel room rates

50% off food and beverage outlets

Discounts on shopping and experiences

50% off Spa Treatments

24/7 employee healthcare plan

Career progression opportunities

Qualifications

• Minimum 2 years in a customer-facing role within a luxury environment.
• Must have strong communication skills in English.
• Organized and knowledgeable about booking systems.

Responsibilities

• Work with the Food & Beverage team to achieve departmental goals.
• Provide excellent guest service and exceed expectations.
• Train and coach new staff for effective service.

Skills

Food & Beverage Service Experience

Customer facing skills

Excellent written and spoken English

Flexibility and adaptability

Impeccable personal presentation

Organizational skills

IT literate

Knowledge of booking systems (OpenTable)

Good telephone manner

Job description

A prestigious hotel in Edinburgh is seeking an experienced Restaurant Server to join their team. The ideal candidate will have at least 2 years of food and beverage service experience, excellent spoken and written English, and a flexible approach to working hours. In this role, you will provide exceptional guest service and work closely with the Food & Beverage team to ensure a high standard of experience for all guests. Competitive salary and benefits offered.