Luxury Reservations Specialist | Guest Experience & Revenue

Cheval Collection Ltd; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hospitality brand in London is seeking a dynamic Reservations Executive to enhance guest experiences and drive revenue. The successful candidate will manage reservations, negotiate stays, and ensure a seamless guest journey while collaborating with various operational teams. With a focus on outstanding customer service, strong interpersonal skills, and attention to detail, this role offers a competitive salary and numerous benefits, including annual leave and personal development opportunities.

Benefits

Competitive salary + Service Charge

30 days annual leave

Company sick pay

Life Assurance

Season Ticket Loan

Learning and Development programmes

Discount Staff, Family and Friends rates

Contribution to personal pension

Qualifications

• Proven experience in reservations or sales in a luxury 5-star hotel or serviced apartments environment.
• Confidence in handling guest matters professionally, including complaints.
• Comfortable working to revenue and conversion targets.

Responsibilities

• Negotiate stays and extensions with a focus on maximizing revenue.
• Provide accurate updates on guest requests and preferences.
• Collaborate with the Commercial Team and property departments.
• Handle complex or escalated guest matters professionally.
• Support the day-to-day running of the Reservations department.

Skills

Excellent interpersonal skills

Intermediate computer literacy

Exceptional attention to detail

Strong organizational and communication skills

Commercial awareness

Tools

PMS (Opera Cloud)

Microsoft Office

Job description

A luxury hospitality brand in London is seeking a dynamic Reservations Executive to enhance guest experiences and drive revenue. The successful candidate will manage reservations, negotiate stays, and ensure a seamless guest journey while collaborating with various operational teams. With a focus on outstanding customer service, strong interpersonal skills, and attention to detail, this role offers a competitive salary and numerous benefits, including annual leave and personal development opportunities.