Luxury Private Shopping Floor Manager – UHNW Experience

Harrods; Knightsbridge; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading luxury department store in Knightsbridge is seeking a Client Experience Floor Manager to ensure exceptional service in their Private Shopping Penthouse. The role requires hands-on leadership, managing a high-end environment, and coaching staff for excellence. This full-time on-site position offers a unique opportunity to shape luxurious client experiences and requires flexibility with hours, including weekends.

Benefits

Friendly work environment

Career development opportunities

Qualifications

• Proven experience working with UHNW clients in high-end settings.
• Confident in coaching staff and handling performance feedback.
• Ability to thrive in fast-paced and dynamic environments.

Responsibilities

• Oversee daily operations of the Penthouse and Private Service Suite.
• Deliver exceptional service, addressing escalations promptly.
• Coach team members on the floor for improved performance.

Skills

Luxury service expertise

Leadership

Attention to detail

Event management

Job description

A leading luxury department store in Knightsbridge is seeking a Client Experience Floor Manager to ensure exceptional service in their Private Shopping Penthouse. The role requires hands-on leadership, managing a high-end environment, and coaching staff for excellence. This full-time on-site position offers a unique opportunity to shape luxurious client experiences and requires flexibility with hours, including weekends.