Luxury Membership & Events Coordinator

Jumeirah Carlton Tower; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Membership Coordinator for The Peak Spa. The role involves acting as the primary contact for members, onboarding new members, and coordinating member events. The ideal candidate will possess excellent listening skills, customer orientation, and experience in a similar luxury hotel role. Join a supportive environment that values growth and offers comprehensive benefits including healthcare, professional development, and discounts on services.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programs

Opportunities for internal mobility

Colleague discounts on food and beverages

Competitive salary plus service charge

Extra holiday for significant birthdays

Dry cleaning of uniform

Meals on duty

Responsibilities

• Act as a primary point of contact for members, responding promptly and professionally.
• Assist with onboarding new members and ensure they feel welcome.
• Support coordination and communication of member events and activities.
• Build and maintain positive relationships with members.
• Maintain accurate member records.
• Prepare reports and data summaries for the Membership Manager.

Skills

Excellent listening skills

Customer orientation

Adaptability and appreciation of cultural diversity

Passion for driving excellence

Similar experience in a similar role within a luxury hotel

Job description

A prestigious luxury hotel in London is seeking a Membership Coordinator for The Peak Spa. The role involves acting as the primary contact for members, onboarding new members, and coordinating member events. The ideal candidate will possess excellent listening skills, customer orientation, and experience in a similar luxury hotel role. Join a supportive environment that values growth and offers comprehensive benefits including healthcare, professional development, and discounts on services.