Luxury Hotel Receptionist - Guest Experience Champion

Cliveden House; Thatcham; On-site; GBP 30,000 - 36,000; Full time

Job summary

A luxury hotel in Thatcham seeks an experienced Receptionist to be the welcoming face for guests. You will manage inquiries, arrivals, and departures, ensuring a smooth operation of the reception while upholding the highest standards of hospitality. The ideal candidate is warm, professional, and organized, with a commitment to exceptional service. A competitive salary of £30,820, annual leave, and various team benefits are offered. If you thrive in hospitality, we want to hear from you!

Benefits

£30,820 annual salary

£5,500 estimated annual Tronc

29 days of annual leave

Regular team gatherings

Complimentary team meals

Uniform provided

Staff accommodation available

Exclusive team rates at luxury properties

Discounts on food & beverage

Discounts on spa treatments

Recommend-a-friend bonus scheme

Health cash plan

Cycle-to-work scheme

Access to employee assistance programme

Excellent training and career development

Qualifications

• Experience as a hotel receptionist or in a similar front desk role.
• Ability to create a positive first impression and manage guest inquiries.
• Commitment to exceptional service and multitasking.

Responsibilities

• Be the first point of contact for guests.
• Manage guest enquiries, arrivals, and departures efficiently.
• Enhance overall guest experience through continuous improvement.

Skills

Excellent communication skills

Warm and professional demeanor

Organisational skills

Proactive and quick-thinking

Job description

A luxury hotel in Thatcham seeks an experienced Receptionist to be the welcoming face for guests. You will manage inquiries, arrivals, and departures, ensuring a smooth operation of the reception while upholding the highest standards of hospitality. The ideal candidate is warm, professional, and organized, with a commitment to exceptional service. A competitive salary of £30,820, annual leave, and various team benefits are offered. If you thrive in hospitality, we want to hear from you!