Luxury Hotel Receptionist Elevate Guest Experiences

Malmaison; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known hotel group in Exeter is seeking a Receptionist for Hotel du Vin. The ideal candidate will have a natural charm and a passion for service, ensuring guests have a memorable experience. This full-time role offers competitive pay and numerous benefits, including apprenticeship opportunities and discounted staff rates. Candidates will work varied shifts and must display high standards in customer service.

Benefits

Heavily discounted staff room rates

Discounted friends and family rates

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Friendly and energetic applicant with a focus on customer service.
• Ability to deal with guest queries of all shapes and sizes.
• Strive to ensure an optimal guest experience.

Responsibilities

• Be the face of the hotel, setting the tone for guests.
• Handle incoming queries and maintain high service standards.
• Support the team through various shifts and opportunities for development.

Skills

Natural hospitality charm

Passion for service

High standards

Job description

A well-known hotel group in Exeter is seeking a Receptionist for Hotel du Vin. The ideal candidate will have a natural charm and a passion for service, ensuring guests have a memorable experience. This full-time role offers competitive pay and numerous benefits, including apprenticeship opportunities and discounted staff rates. Candidates will work varied shifts and must display high standards in customer service.