Luxury Hotel Manager - 5-Star Guest Experience Leader

St Martins Lane Hotel; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A luxury lifestyle hotel in London is seeking a dynamic Hotel Manager to lead daily operations and ensure exceptional service delivery. You'll oversee all hotel departments and drive commercial success while developing a high-performing team. The ideal candidate should have proven hotel management experience, strong leadership skills, and a guest-first approach. This role offers competitive benefits including discounts on stays and various wellness support programs.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Free legal and money advice

Counseling sessions

Wellbeing tips and support fitness videos

Free meals on duty

Qualifications

• Proven experience as a Hotel Manager, Deputy GM, or senior operations leader in a luxury or lifestyle hotel.
• Strong leadership and interpersonal skills with a hands-on, guest-first approach.
• Experience managing budgets, KPIs, and P&L.

Responsibilities

• Lead and manage all hotel departments including front office, housekeeping, F&B, maintenance, and security.
• Ensure consistent delivery of 5-star guest experiences across all touchpoints.
• Monitor financial performance, control costs, and drive profitability.

Skills

Leadership

Interpersonal skills

Commercial acumen

Communication

Problem-solving

Guest-first approach

Education

Relevant qualifications in hospitality management or business

Job description

A luxury lifestyle hotel in London is seeking a dynamic Hotel Manager to lead daily operations and ensure exceptional service delivery. You'll oversee all hotel departments and drive commercial success while developing a high-performing team. The ideal candidate should have proven hotel management experience, strong leadership skills, and a guest-first approach. This role offers competitive benefits including discounts on stays and various wellness support programs.