Luxury Guest Services Manager - Elevate Guest Experiences

The Emory; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated Guest Services team member to provide exceptional service and create magical experiences for guests. The role involves ensuring guest comfort, coordinating with various departments, and maintaining high standards. Candidates should have experience in luxury environments, excellent communication skills, and a strong guest service orientation. This position offers competitive compensation along with a variety of health, recognition, and career development benefits.

Benefits

Excellent salary package

Family friendly policies

Holiday allowance increase

Travel season ticket loans

Pension scheme

Wellbeing activities

Cycle to work scheme

Employee discount programs

Qualifications

• Previous work experience in a luxury hotel environment preferred.
• Strong communication and guest service skills.
• Ability to work in a collaborative and dynamic team.

Responsibilities

• Provide courteous and efficient service to guests.
• Coordinate with departments to ensure a flawless guest experience.
• Ensure maximum comfort for guests while maintaining a positive reputation.

Skills

Guest service orientation

Creativity

Communication skills

Experience in luxury hotel environments

Job description

A luxury hotel in London is seeking a dedicated Guest Services team member to provide exceptional service and create magical experiences for guests. The role involves ensuring guest comfort, coordinating with various departments, and maintaining high standards. Candidates should have experience in luxury environments, excellent communication skills, and a strong guest service orientation. This position offers competitive compensation along with a variety of health, recognition, and career development benefits.