Luxury Guest Relations Leader (VIP & Loyalty)

02- Front Office; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A prestigious hotel in Greater London is seeking a Guest Relations Manager to lead a dedicated team in delivering exceptional service to guests. This role involves managing VIP interactions, ensuring feedback is addressed, and developing strategies to boost guest loyalty. The ideal candidate will have proven leadership experience in a 5-star hotel environment, strong problem-solving skills, and proficiency in Opera PMS. Competitive salary and benefits include 28 days of holiday and various discounts.

Benefits

28 days holiday

Free meals on duty

Discounted employee rates

Life assurance scheme

Employee assistance programme

Qualifications

• Proven experience in managing, coaching, and developing teams.
• Confidence and professionalism when interacting with high-profile guests.
• Excellent standard of English, both written and spoken.

Responsibilities

• Manage and inspire the team to provide proactive customer service.
• Coordinate with other departments to fulfill guest requests.
• Develop and implement strategies to enhance guest satisfaction.

Skills

Leadership

Attention to detail

Problem-solving

Communication

Interpersonal skills

Organisational skills

Tools

Opera PMS

Microsoft Office

Job description

A prestigious hotel in Greater London is seeking a Guest Relations Manager to lead a dedicated team in delivering exceptional service to guests. This role involves managing VIP interactions, ensuring feedback is addressed, and developing strategies to boost guest loyalty. The ideal candidate will have proven leadership experience in a 5-star hotel environment, strong problem-solving skills, and proficiency in Opera PMS. Competitive salary and benefits include 28 days of holiday and various discounts.