Luxury Front Office Porter & Guest Concierge

RBH Hospitality Management; City of Edinburgh; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality group in Edinburgh is looking for an enthusiastic Front Office Porter to enhance the guest experience. The role involves greeting guests, assisting with luggage, and providing exceptional service. Ideal candidates will have strong communication skills, a team-oriented approach, and a passion for hospitality. This position offers various employee benefits such as flexible working hours, discounts, and a positive workplace culture.

Benefits

Discounted hotel room rates

Enhanced Maternity, adoption & shared parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Life Insurance

Free meals on duty

Qualifications

• Natural ability to connect with guests, making them feel valued.
• Capable of coordinating with colleagues and sharing local knowledge.
• Handles guest movements and requests professionally.

Responsibilities

• Greet guests at the door and assist with luggage.
• Guide guests and share tips on local attractions.
• Keep the lobby and entrance polished and inviting.
• Coordinate with reception and other teams efficiently.
• Surprise guests with thoughtful gestures.

Skills

Strong communication skills

Organized and attentive

Problem solver

Team player

Energetic and adaptable

Job description

A leading hospitality group in Edinburgh is looking for an enthusiastic Front Office Porter to enhance the guest experience. The role involves greeting guests, assisting with luggage, and providing exceptional service. Ideal candidates will have strong communication skills, a team-oriented approach, and a passion for hospitality. This position offers various employee benefits such as flexible working hours, discounts, and a positive workplace culture.