Luxury Front Desk Manager | Guest Experience Leader

Leisurejobs; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel is seeking a Reception Manager to lead the front desk team in providing exceptional guest service. The ideal candidate will possess a strong customer service ethos and experience in a hospitality management role. Responsibilities include overseeing day-to-day operations and ensuring a welcoming environment for all guests. This full-time role offers competitive pay, professional development opportunities, and various employee benefits.

Benefits

Complimentary meals whilst on duty

31 days annual leave increasing with service

Modern live-in accommodation for eligible roles

Discounted stays at the hotel

Qualifications

• Experience in managing a large team within the hospitality industry.
• Ability to handle guest feedback and complaints effectively.
• Full, clean driving license due to insurance policies.

Responsibilities

• Lead and motivate the Reception team to deliver guest service.
• Oversee front desk operations including check-in and check-out.
• Ensure a warm and professional welcome to all guests.
• Coordinate with other departments for a seamless guest journey.

Skills

Customer service ethos

Computer literate with PMS experience

Strong communication skills

Ability to meet deadlines

Detail-oriented

Confident and self-motivated

Team management

Tools

Opera V5 or Cloud

Job description

A luxury hotel is seeking a Reception Manager to lead the front desk team in providing exceptional guest service. The ideal candidate will possess a strong customer service ethos and experience in a hospitality management role. Responsibilities include overseeing day-to-day operations and ensuring a welcoming environment for all guests. This full-time role offers competitive pay, professional development opportunities, and various employee benefits.