Luxury Events Lead — Create Iconic Experiences

Raffles

Greater London

On-site

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

28 days holiday

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution 3%

Lifestyle and family benefits

Employee assistance program

Job summary

Raffles London at The OWO on Whitehall seeks an experienced Events professional to sell and plan corporate and social events, delivering exceptional service and evolving with industry trends. You will develop new business, lead event operations, and forecast demand while ensuring alignment with luxury standards.

In this role you will manage client relations, oversee proposals and contracts, and work with the operations team to guarantee flawless delivery.

Qualifications

Recent experience in event management in a similar role.
Strong understanding of revenue management and guidelines to maximise event profit.
Market knowledge of competitors and event industry trends.
A proven track record and ability to provide high levels of service under pressure.
Exceptional communication and customer service skills, both written and spoken.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
An understanding and willingness to contribute to a 24h operational schedule when required.
Knowledge of Delphi fdc, salesforce and Opera PMS.
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Responsibilities

To sell and plan events, including taking initial enquiries, preparing proposals, sending contracts, negotiating pricing, preparing event orders, planning and executing events to the highest level and in-line with Raffles London standards.
To be present at the event, to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.
To follow up post event gaining client feedback with care and attention and ensuring that billing is accurate and timely.
To build up a portfolio of regular clients and to encourage repeat business.
To develop new social events business and to take proactive action to do so.
To conduct site visits and entertain guests, agents and bookers.
To accurately forecast all events and to prepare forecast reports if required.
To maintain an up-to-date knowledge of event trends and think innovatively to create and offer new and exciting event experiences at Raffles London.
Additional responsibilities in absence of line manager or senior employee.
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
To maintain composure under pressure and provide leadership and guidance to the Team when required.
Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.