Luxury Department Lead: Brand & Client Experience

PRADA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury brand is seeking a passionate Brand Ambassador in Greater London. As a business leader, you will drive sales, coach your team to exceed KPIs, and guarantee excellence in client experience. You’ll lead by example on the sales floor, fostering a client-centric mindset and developing strong customer relationships. Ideal candidates should have experience in luxury retail and excellent communication skills, along with a commitment to fostering an inclusive and diverse workplace.

Qualifications

• Proven experience in department store, especially luxury fashion.
• Strong understanding of high-level customer service.
• Results-driven with ability to meet sales objectives.

Responsibilities

• Drive sales and exceed financial targets.
• Coach department team to meet their KPIs.
• Ensure a high standard of service to clients.

Skills

Customer service understanding

Experience in luxury retail

Teamwork

Communication

Results-oriented

Fluent in English

Tools

CRM tools

Job description

A leading luxury brand is seeking a passionate Brand Ambassador in Greater London. As a business leader, you will drive sales, coach your team to exceed KPIs, and guarantee excellence in client experience. You’ll lead by example on the sales floor, fostering a client-centric mindset and developing strong customer relationships. Ideal candidates should have experience in luxury retail and excellent communication skills, along with a commitment to fostering an inclusive and diverse workplace.