Luxury Client Experience Specialist

Diesel; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Diesel is seeking a passionate client advisor to join our Manchester store. You will deliver an exceptional in-store experience, storytelling, and personalised service to build long-term client relationships.

The role rewards a strong sales mindset with cross-selling and KPI achievement, while ensuring smooth payments and floor presentation. The ideal candidate brings experience in fashion luxury retail, excellent communication skills, and a proactive attitude to learn and grow within the Diesel

Qualifications

• Previous experience in sales roles in fashion retail or luxury environments.
• Understanding of luxury sector and product sensitivity.
• Strong communication and client service mindset.
• Willingness to relocate and grow within the organization.

Responsibilities

• Prioritize client experience and knowledge of client desires.
• Welcome and assist clients with an excellent in-store experience.
• Build long-term client relationships through storytelling and CRM.
• Drive sales through cross-selling and achieving KPIs.
• Ensure accurate payment operations and refunds when needed.
• Maintain high standards of shop floor presentation and security.

Skills

Sales experience

Customer service

Communication skills

Retail luxury

CRM familiarity

Tools

POS systems

Job description

Diesel is seeking a passionate client advisor to join our Manchester store. You will deliver an exceptional in-store experience, storytelling, and personalised service to build long-term client relationships.

The role rewards a strong sales mindset with cross-selling and KPI achievement, while ensuring smooth payments and floor presentation. The ideal candidate brings experience in fashion luxury retail, excellent communication skills, and a proactive attitude to learn and grow within the Diesel