Luxury Client Experience Host - On-Floor Concierge

WATCHES OF SWITZERLAND; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retail firm in the City of London is seeking a Client Experience Host to engage clients and provide an exceptional customer experience. This role requires excellent communication skills and experience in luxury retail or hospitality. You will be responsible for ensuring a memorable experience for clients while performing various tasks in the showroom. The firm offers several benefits, including generous discounts and a supportive work environment.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Proven ability to create exceptional customer experiences.
• Experience in high-performing teams.
• Experience in luxury or hospitality settings.

Responsibilities

• Engage with clients to create a luxury experience.
• Perform administrative duties in the back office.
• Liaise with clients on the shop floor.

Skills

Exceptional communication

Interpersonal skills

Experience in hospitality or luxury retail

Ability to build rapport

Excellent organisational skills

Job description

A leading luxury retail firm in the City of London is seeking a Client Experience Host to engage clients and provide an exceptional customer experience. This role requires excellent communication skills and experience in luxury retail or hospitality. You will be responsible for ensuring a memorable experience for clients while performing various tasks in the showroom. The firm offers several benefits, including generous discounts and a supportive work environment.