Luxury Client Experience Host - On-Floor Concierge

WATCHES OF SWITZERLAND; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading luxury retail company in Birmingham seeks a Client Experience Host. This role requires exceptional communication skills to engage clients and create a personalized luxury experience. Applicants should ideally have experience in hospitality or luxury retail and be able to build long-lasting client relationships. The company values diversity and offers a range of benefits including holiday purchase options and a discount scheme.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Experience within hospitality or luxury retail is a plus.
• A great understanding of what an exceptional customer experience looks like.
• Experience of working within a high-performing team.

Responsibilities

• Engage with clients from the moment they enter the showroom.
• Create a personal luxury experience.
• Carry out administrative duties in the back office.

Skills

Exceptional communication and interpersonal skills

Ability to build rapport and long-lasting relationships with clients

Excellent organisational skills

Job description

A leading luxury retail company in Birmingham seeks a Client Experience Host. This role requires exceptional communication skills to engage clients and create a personalized luxury experience. Applicants should ideally have experience in hospitality or luxury retail and be able to build long-lasting client relationships. The company values diversity and offers a range of benefits including holiday purchase options and a discount scheme.