Luxury Client Advisor & Brand Ambassador

Prada; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned luxury fashion brand is seeking a Client Advisor to deliver extraordinary customer experiences. You will serve as a Brand Ambassador, fostering robust client relationships and achieving sales targets in a dynamic store environment. The ideal candidate will have prior experience in luxury retail, excellent communication skills, and be fluent in English, promoting inclusivity and a positive workplace culture. The role offers exposure to both in-store and e-commerce channels.

Qualifications

• Experience in building long-lasting relationships with clients.
• Ability to work effectively in a team and independently.

Responsibilities

• Provide exceptional customer service, placing the customer at the center.
• Exceed individual sales targets and contribute to team success.
• Maintain knowledge of products and luxury fashion trends.
• Capture customer data into the CRM for a personalized approach.
• Resolve client complaints with care and respect.

Skills

Luxury or premium brand experience

Understanding of luxury customer service

Communication and interpersonal skills

Fluency in English

Job description

A renowned luxury fashion brand is seeking a Client Advisor to deliver extraordinary customer experiences. You will serve as a Brand Ambassador, fostering robust client relationships and achieving sales targets in a dynamic store environment. The ideal candidate will have prior experience in luxury retail, excellent communication skills, and be fluent in English, promoting inclusivity and a positive workplace culture. The role offers exposure to both in-store and e-commerce channels.