Luxury Brand Ambassador - Part Time 4 Days - Selfridges Trafford Park - Manchester

HOUSE OF CREED; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury perfume house in Manchester seeks a part-time Luxury Brand Ambassador for its Creed counter at Selfridges Trafford. Ideal candidates are passionate about luxury, have experience in retail, and excel at providing a premium customer experience while achieving sales targets. The role includes developing product knowledge, delivering exceptional service, and maintaining visual merchandising standards. Competitive commission and benefits offered.

Benefits

32 days paid annual leave (pro-rata for part-time employees)

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & training

Length of service rewards

Qualifications

• Passion for luxury brand and commitment to exceptional customer experience.
• Passion for fragrance or beauty products is a plus.

Responsibilities

• Develop product knowledge and engage customers.
• Meet and exceed sales targets through proactive engagement.
• Deliver exceptional customer service.
• Ensure impeccable visual merchandising standards.

Skills

Exceptional communication and interpersonal skills

Proven experience in luxury retail or similar customer-facing role

Goal-oriented with a track record of meeting and exceeding sales targets

Ability to work effectively in a fast-paced environment

Flexibility to work weekends and holidays

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the Role

We are seeking a Luxury Brand Ambassador for our Creed counter at Selfridges Trafford, Manchester. This part‑time role requires 4 days, 30 hours per week and is ideal for those passionate about luxury, driven to make a difference and eager to help shape the future of our business.

Purpose of the Role

As a Luxury Brand Ambassador, you will uphold the brand's prestige and deliver an unparalleled customer experience. Your primary objectives: share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key Responsibilities

• Product Knowledge: Develop a deep understanding of our brand, fragrances, ingredients and heritage to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure the retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills / Experiences Desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer‑facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal‑oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Why the House of Creed

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS for as long as is necessary for recruitment, which may include sharing details with hiring manager(s).

The House of Creed is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

This role is based in Selfridges Trafford Park – Manchester.

Benefits

• 32 days paid annual leave (pro‑rata for part‑time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & training
• Length of service rewards