Lux Spa Guest Concierge: Welcoming, Booking & Upsell

LQ Resorts; Woodbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury spa resort in Woodbridge is seeking a Spa Host to ensure a welcoming environment for guests. Responsibilities include greeting guests, handling bookings, and providing refreshments while maintaining the spa's standards. Ideal candidates should have strong communication skills, a customer-centric mindset, and prior experience in a spa or hospitality setting. This role also offers opportunities for progression and staff benefits including discounts and access to wellness programs.

Benefits

Discounts across the resort

Free staff meal while on shift

Progression and career development opportunities

Access to wellness programs

Qualifications

• Excellent time management and organization skills.
• Excellent communication both face to face and over the phone.
• Experience of working in a spa or hospitality industry.

Responsibilities

• Meet and greet spa guests and cater to their needs.
• Maintain exemplary standards of personal appearance.
• Prepare and deliver non-therapist treatments.

Skills

Excellent time management

Communication skills

Customer service

Attention to detail

Education

GCSE English and Maths grade 4/C or above

Tools

Microsoft Office suite

Ez-Runner

Job description

A luxury spa resort in Woodbridge is seeking a Spa Host to ensure a welcoming environment for guests. Responsibilities include greeting guests, handling bookings, and providing refreshments while maintaining the spa's standards. Ideal candidates should have strong communication skills, a customer-centric mindset, and prior experience in a spa or hospitality setting. This role also offers opportunities for progression and staff benefits including discounts and access to wellness programs.