LUSH X AI Coordinator *Internal applications only*

Lush; Poole; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Bonus scheme

Employee discount

Wellbeing programmes

Cycle to work

Flexible working

Employee ownership

Training & development

Living wage employer

Job summary

Lush is seeking an AI Coordinator for the Digital Services team in Poole to drive the rollout of AI guiding principles and training across the business.

In this 12-month fixed-term role, you will coordinate global training, manage tool access, support frontline AI inquiries, and track policy compliance, collaborating with teams across time zones and markets.

Qualifications

• Experience coordinating AI initiatives and training programs.
• Strong project management and stakeholder engagement skills.
• Experience in cross-time-zone collaboration and global rollouts.

Responsibilities

• Coordinate AI guidance rollout & training.
• Manage access, licenses & tool deployment.
• Provide frontline support & triage AI inquiries.
• Maintain guides, FAQs & training materials.
• Organize global training logistics & records.
• Monitor AI policy compliance & reporting.
• Track cross-time-zone workshops and sessions.

Skills

AI coordination

Project management

Stakeholder engagement

Training rollout

Time-zone coordination

Documentation

Job description

LUSH X AI Coordinator *Internal applications only*

Application Deadline: 2 November 2026

Department: Digital Services

Employment Type: Fixed Term - Full Time

Location: Poole

Compensation: £30,000 - £33,000 / year

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Overview: AI as a concept has been around for 65 years or more, but its use and technological advancement has accelerated at lightning speed in recent years with the arrival of Generative AI (Gen-AI) and we now see AI integrated into all aspects of society and our everyday lives. We have always embraced technology and digital innovation as part of our creative spirit and competitive edge at Lush, and recognise that if we do not actively engage with AI we could risk falling behind. At the same time, we are committed to doing so thoughtfully, with active consideration of the ethical risks that come with AI and in line with our wider Digital Ethics policies.

This role will support the AI Working Group with the coordination, project management and on-going roll‑out and adoption of the AI Guiding Principles and Training, working with various teams to develop internal best practice and support the on-going integration and management of AI in the business.

Location: Onsite in Poole

Type of contract: 12 month fixed term contract/secondment

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Guiding Principles Rollout & Change Management - Support the deployment of company-wide AI guidance and training to embed responsible AI practices directly into everyday business operations.
• Tool Access Management - Work closely with our Tech teams to ensure the appropriate deployment of organisational AI tools, maintaining clear records of access, user permissions, license allocations.
• Frontline Support & Helpdesk Operations - Act as the primary point of contact for central AI inbox, triaging inquiries, answering policy/usage questions, and escalating complex queries and tools or usage requests to subject matter experts and decision making forums for approval.
• Document & Resource Management - Continual review and management of Guiding Principles, Training, FAQs, AI articles and User Guides to ensure they remain up to date with tracked changes to our stance, guidance, standards and tools to ensure all colleagues have access to up to date information at all times - to be managed globally in connection with local teams.
• Training rollout - Support with the global roll out of AI training to the business across all departments and markets. Lead the organisation and coordination of training and track attendance.
• Global Training Logistics - Coordinate tailored learning programs and workshops across global regions to accommodate local time zones and localised business, translation and legal requirements. Manage central records of training completion and deployment of approved AI tools.
• Keeping up with the conversation - The innovation and understanding of AI is moving at rapid speed, it’s hard to keep up! We’d like the person in this role to keep a finger on the pulse of industry use, news and media surrounding AI that can be shared internally to help inform our way forward.
• Monitoring & Reporting - Develop and keep updated processes to track our use of AI and compliance with our internal policies, guidelines, as well as emerging legislation. Contribute to monitoring impact with the Impact & Tech Warrior teams. Identify opportunities for continuous learning and improvement. Keep an AI legislation ledger per Lush market.

Skills, Knowledge and Expertise

• A keen interest in AI and Lush’s Digital Ethics.
• Basic awareness of AI risks (data privacy, IP, hallucination), and supporting policy compliance.
• Strong written/verbal communication for user support.
• Highly organised able to work independently.
• Competent in the use of Google Workspace to create documents, presentations and tools.
• Strong attention to detail to ensure things are not missed.
• Excellent relationship building skills.
• Ability to translate complex policy into clear language with a front line customer service mindset.
• Experience managing inbox workflows.
• Experience in coordinating cross time zone virtual workshops or access to the training session and all information for users.
• Confidence in working with stakeholders at all levels.
• Effectively managing projects with various stakeholders and delivering to deadlines.
• Experience in tracking access permissions, managing software user lists.

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Wellbeing & mindfulness sessions
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*

Qualifying period/hours required*

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