Lush Carlisle: Till Assistant (Seasonal)

LUSH; Carlisle; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading cosmetics company in Carlisle is seeking a Sales Assistant to provide exceptional customer service and contribute to a welcoming shopping experience. You will greet customers, manage the till, and support sales goals through product promotion. Ideal candidates should have a passion for customer service and work effectively in a team. This role offers flexible shifts, competitive pay based on the Living Wage, and opportunities for bonuses.

Benefits

Competitive hourly rate

Flexible shifts

Opportunities for bonuses

Training and development support

Qualifications

• True passion for delivering exceptional customer service.
• Ability to inspire and cultivate positivity within the team.
• Strong communication skills to maintain information flow.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to validate purchases and provide service.
• Maintain a clean and visually appealing till area.
• Support sales targets by promoting products creatively.
• Manage stock levels efficiently at the till point.
• Participate in ongoing training to enhance skills.
• Foster an inclusive and respectful working environment.

Skills

Customer service

Teamwork

Communication

Job description

Who we are

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The role

In this role, you will be one of the faces of the store, welcoming customers to the till desk and providing a fun, engaging shopping experience for the end of their journey. You will use knowledge to offer additional products based on the customers basket choices and help showcase our seasonal best sellers at the till point. Working closely with the other till assistants, you will help drive sales, exceed targets, and create memorable moments that keep customers coming back. You will also manage the till area to make sure it looks its best, and stock till displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you will be well‑supported through training and development to grow your skills.

Key Information

• Hours available: 8‑16 hours per week
• Availability: Candidates must have Saturday and Sunday full day availability
• Application Deadline: 30/10/25
• Interview and Trial Shift Date: Week Commencing 27th October
• Start Date: 3/11/25

Key Responsibilities

• Greet customers warmly and create a welcoming store environment when they approach the till.
• Engage with customers to validate their purchases, provide them with exceptional customer service until the moment they leave and be able to add on additional products whilst at the till.
• Deliver exceptional customer service by using in‑depth product knowledge and offering tailored samples.
• Maintain a clean, tidy, and visually appealing till area.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring till point displays are well‑stocked and ready for our customers to shop from.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences. Our stores are designed to be havens of kindness, aiming to make every customer’s day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team’s success on the shop floor.

We may close this vacancy early if we receive an overwhelming response or our business requirements change.