Lung Health Check Programme Administrator

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare organization in Reading seeks an Administrative Support Specialist for the Lung Health Check Programme. The role involves providing high-quality administrative support, managing patient interactions, and working within a multidisciplinary team. Ideal candidates will have experience in customer care, knowledge of Microsoft Office, and strong organizational skills. This permanent position offers the opportunity to contribute to early cancer detection initiatives.

Qualifications

• Previous experience of delivering high levels of customer/patient service.
• Experience in an administrative environment, preferably within the NHS.
• Experience of scheduling outpatient appointments and/or admissions.

Responsibilities

• Provide comprehensive administrative support to the lung health programme.
• Manage patient data systems and handle patient complaints.
• Carry out general admin duties efficiently.

Skills

Experience of using Microsoft Office

Customer Care experience

Experience of handling patient/customer queries

Experience of working in a multi-disciplinary team

Experience of using patient data systems

Education

A-Level or NVQ Level 4 in Business Administration/Customer Care

GCSE English and Maths

Job description

This is an engaging and dynamic role that demands outstanding administrative and coordination skills to facilitate the implementation of the Lung Health Check (LHC) programme for patients in Berkshire and the surrounding areas.

The primary aim of the Lung Health Check (LHC) Programme is to promote the early detection of lung cancer to save lives. Royal Berkshire Hospital and the Thames Valley Cancer Alliance have pinpointed areas within Berkshire with high disease and smoking rates, where significant progress can be made by identifying early-stage lung cancer. The objective is to implement various interventions aimed at reducing lung cancer rates, enhancing the stage of diagnosis, and improving one-year survival rates.

The LHC administrator will assist the programme/project manager in establishing and executing the programme, following the framework set by the LHC National Programme and National Protocol.

The successful candidate will join the Respiratory Medicine team, collaborating closely with the LHC programme manager, nursing staff, and COPD community colleagues to foster partnerships with GP practices and external support organizations.

This is a permanent position and will be part of the National Lung Health Checks Programme, which is a vital component of early cancer diagnosis and aligns with the NHS Long Term Plan.

Main duties of the job

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Lung Health Check Programme, working within the CAT 11 team which supports Cardiology, Respiratory and Stroke Medicine. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

About us

The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

Please see attached Job Description and Person Specification for role responsibilities:

The role will provide comprehensive administrative support to the lung health programme in the delivery of a patient focused service, and be responsible for the processing of general admin duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based).

For further information about this role, please contact Jose Munoz Villaplana on email: [e-mail]

Person Specification

Qualifications

• Educated to A-Level or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• Recognised qualifications in literacy and numeracy (Minimum GCSE English and Maths)

Skills, Knowledge and Abilities

• Experience of using Microsoft Office, including Word and Excel
• Experience of working in a multi-disciplinary team.
• Customer Care experience.
• Experience of handling patient/customer queries
• Experience of using digital dictation systems.
• Experience of using patient data systems.
• Experience of working in a healthcare setting

Previous Experience

• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of handling patient complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.