Luggage Porter - Mayfair - New Opening

The Shepherd Mayfair; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hotel discounts

28 days holiday

Wagestream access

Referral bonus £250

Stayover after 1 year

Training and progression opportunities

Job summary

The Shepherd Mayfair in London is seeking a Luggage Porter for a new opening. You will be the first friendly face for guests, handling luggage and delivering a warm, memorable arrival experience as part of the front-of-house team.

Key tasks include greeting guests, assisting with luggage, opening doors, coordinating transport, and sharing local knowledge to enhance guest experiences. A strong service mindset and clear UK work eligibility are essential.

Qualifications

• Experience in front-of-house or customer service.
• Able to lift luggage and stand for extended periods.
• Eligibility to work in the UK.

Responsibilities

• Greet guests on arrival and assist with luggage.
• Open doors, hail taxis, and arrange transport.
• Maintain a welcoming lobby presence and monitor security.
• Provide knowledge about local attractions and transport.
• Assist with bookings and admin tasks for head concierge.

Skills

Service orientation

Communication skills

Local knowledge

Physical fitness

Front-of-house experience

Job description

Luggage Porter - Mayfair - New Opening

The Shepherd Mayfair

Salary: £28,000 per annum + Service Charge
Job Type: Permanent
Hours: Full-time
Town: London

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly. It offers guests a unique entryway into London’s most prestigious neighbourhood.

Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged. This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.

The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design. Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers. Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.

A welcoming, professional, and service-focused Luggage Porter role at The Shepherd Mayfair, serving as the first point of contact for guests and delivering a warm, memorable arrival experience. As part of the front-of-house team, the porter ensures a seamless guest journey while upholding high standards of hospitality and security.

Benefits

• Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on F
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We take pride in providing an exceptional guest experience from the moment they arrive. As a Luggage Porter, you will be the face of the hotel, offering a warm welcome, assisting guests with their luggage, and ensuring smooth arrivals and departures.

Responsibilities will include but are not limited to:

Greeting guests warmly on arrival/departure and assisting with luggage
Opening doors, hailing taxis, and coordinating transport services
Maintaining a constant, welcoming presence in the lobby and entrance area
Monitoring guest access and flagging any security concerns
Anticipating guest needs and offering proactive, thoughtful service
Supporting the front office and concierge teams
Building deep knowledge of local attractions, business locations, and events
Managing luggage delivery, collection, and storage, plus messaging services
Booking tickets for tours, theatres, and attractions
Handling lost property postage, package deliveries, and admin tasks for the head concierge

The core skills and experience required to succeed:

Confident, courteous, service-oriented demeanor
Strong communication skills (verbal, listening, writing)
Good knowledge of local attractions, transport, and hotel services
Physically capable of assisting with luggage and standing for extended periods
Prior front-of-house/customer service experience preferred

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Shepherd Mayfair.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.