LTUCC Clerical Officer

NHS; Harrogate; On-site; GBP 24,000 - 27,000; Full time

Job summary

A local healthcare provider in Harrogate is seeking a Clerical Officer to provide high-quality administrative support within LTUCC. The role involves managing patient information, responding to enquiries, and supporting healthcare professionals to deliver safe patient care. Candidates should have strong IT skills, including proficiency in Microsoft Office, and a good general education. This is a full-time permanent position offering a salary of £24,937 to £26,598 annually.

Benefits

Comprehensive Employee Assistance Programme

Wellbeing initiatives

Staff benefits and schemes

Qualifications

• Good general education - 5 GCSEs or equivalent.
• Willingness to undertake training and development in the role.
• Knowledge of IT systems for waiting lists and patient data management.

Responsibilities

• Provide accurate and timely entry of patient information onto PAS.
• Manage and validate patient waiting lists across various pathways.
• Support the reception and respond to patient enquiries.

Skills

Microsoft Office packages

Electronic diary management

Education

5 GCSEs or equivalent

Tools

Endosoft

PCS

Job description

Overview

The post holder will provide high quality administrative support within the LTUCC (Long Term, Unscheduled and Cancer Care) directorate across the Trust. The role requires effective communication with patients, relatives, the public, and a wide range of multi-professional staff, both internal and external to the Trust. A flexible approach and the ability to manage a high volume of varied tasks are essential.

The Clerical Officer is responsible for ensuring the accurate and timely entry of patient information onto the Patient Administration System (PAS), in line with real time data entry standards. All duties must be carried out in accordance with Trust policies and procedures on data collection and confidentiality. LTUCC delivers a broad range of medical services across multiple clinical areas, including Endoscopy and Outpatient settings.

Main duties

The administrative office is a busy and integral service that supports the delivery of safe and timely patient care. The team manages and validates patient waiting lists across a wide range of pathways within HDFT, including inpatient and outpatient appointments, surveillance pathways, and follow-up care. In addition, the team provides reception cover and responds to patient enquiries.

The administrative office works closely with clinicians, nursing staff, and the wider multi-disciplinary team, while maintaining strong links with other departments across the Trust to ensure services are delivered efficiently and in line with Trust policies and standards.

The successful post holder will be based primarily within the Endoscopy department, with flexibility to support patient pathway administration for other services within LTUCC when required.

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture; our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - regular appraisals, Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - a range of staff benefits and schemes to support health, engagement, wellbeing and inclusion.

Details

Date posted: 08 October 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 421-LTUCC-3348R-A

Job location: Harrogate Hospital, Lancaster Park Road, Harrogate, HG2 7SX

Job responsibilities

Please see attached Job description and person specification. For more information please contact Jason Worsnop at [e-mail]

Person Specification

Qualifications

• Essential: Good general education - 5 GCSEs or equivalent
• Willingness to undertake training and development in the role

Desirable: European Computer Driving Licence

Experience

• Essential: Microsoft Office packages (Word, PowerPoint, Excel) and other IT skills; electronic diary management
• Desirable: Working in a fast-paced changing environment

Knowledge

• Essential: Knowledge of IT systems to manage waiting lists (e.g. Endosoft, PCS); comprehensive knowledge of booking processes and waiting list management; confidentiality and data protection of patient data
• Desirable: Knowledge of NHS policies / Medical Terminology / DOH

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be necessary.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For information visit the UK Visas and Immigration website. Guidance on overseas criminal records checks is available here.

Employer details

Employer: Harrogate and District NHS Foundation Trust

Address: Harrogate Hospital, Lancaster Park Road, Harrogate, HG2 7SX

Employer's website: https://www.hdft.nhs.uk/