Low Vision Advisor

Spider Web Recruitment; Norwich; On-site; GBP 26,000; Full time

Job summary

A local charity is seeking a dedicated Low Vision Advisor to work in Norwich. This full-time role involves providing personalized advice and training on low vision equipment, promoting assistive technology to enhance confidence and independence for clients. The ideal candidate will have excellent communication skills, an empathetic approach, and a strong interest in assistive technology. The position involves regular travel across Norfolk and offers competitive benefits including a salary of £25,818 per annum, holiday leave, and professional training opportunities.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Stakeholder pension scheme

Westfield Health scheme

Time off in lieu for evening or weekend work

Flexible working approach

Access to ongoing training and development

Qualifications

• Confident and organized individual with excellent communication skills.
• Ability to assess individual needs and tailor advice accordingly.
• Strong interest in assistive technology and accessibility tools.

Responsibilities

• Provide personalized advice and training on low vision equipment.
• Promote assistive technology to support independence.
• Oversee the operation of Low Vision Equipment Centres.
• Deliver training and guidance to staff and volunteers.
• Process referrals and maintain accurate records.

Skills

Excellent communication skills

Empathy

Organizational skills

Consultative approach

Knowledge of low vision equipment

Job description

Low Vision Advisor - Vision Norfolk

Vision Norfolk are looking for a Low Vision Advisor to join their team, based in Norwich, in this full-time, permanent position, with travel required to hubs across Norfolk.

About Vision Norfolk

Vision Norfolk is a well-established local charity supporting people with sight loss to live independently and confidently across Norfolk. Guided by strong values of openness, respect, professionalism and empowerment, Vision Norfolk works alongside individuals, families and communities to provide practical advice, support, and solutions that improve wellbeing and quality of life.

Company benefits include

• Competitive Salary: £25,818 per annum
• Holiday: 25 days annual leave plus Bank Holidays
• Additional: a stakeholder pension scheme with Royal London (4% employee / 4% employer contribution), Westfield Health scheme covering eye tests, glasses, dental treatment, physiotherapy and consultations, AIG life assurance at 2x annual salary, time off in lieu for evening or weekend work, a flexible working approach, and access to ongoing training and development including a Low Vision Training qualification.

About the role

As a Low Vision Advisor, you will take a leading role in developing and delivering information, advice, guidance and training relating to low vision equipment, assistive technology and digital accessibility. This is a highly consultative role, supporting blind and vision impaired individuals to build confidence and independence through the use of appropriate equipment and technology. You will also provide training and support to staff and volunteers to enhance understanding and skills across the organisation. The role is based in Norwich, with regular travel required across Vision Norfolk hubs throughout the county. Working hours are 37.5 hours per week, Monday to Friday, with flexibility required to meet service needs.

Duties and Responsibilities include

• Provide personalised one-to-one advice, demonstrations, and training to blind and vision impaired clients on low vision equipment and accessible digital technology.
• Promote the benefits of assistive technology and low vision aids to support independence, confidence, and wellbeing.
• Oversee the day-to-day operation of Low Vision Equipment Centres, ensuring equipment is well maintained, accessible, and appropriately stocked.
• Deliver training, coaching, and guidance to staff, volunteers, and hub coordinators to build organisational knowledge and capability.
• Process referrals, respond to enquiries, maintain accurate records and reports (including updating systems such as SAGE), and provide information on local and national services.
• Liaise with external agencies and suppliers, support safeguarding responsibilities, and contribute to hub-based sessions, outreach events, and occasional evening or weekend activities.

About you

As a Low Vision Advisor, you will be a confident, organised and empathetic individual with excellent communication skills and a consultative approach. You will be able to assess individual needs and tailor advice and training accordingly, working flexibly both independently and as part of a wider team. You will have a strong interest in low vision equipment, assistive technology and accessibility tools, with a willingness to learn and stay up to date with developments in this area. Knowledge of safeguarding principles and GDPR is essential. Experience working with blind and vision impaired people, within the charity or social care sector, or delivering training is desirable but not essential.

If you have the relevant skills and experience for the Low Vision Advisor position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.

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