Lounge Supervisor - Emirates Sodexo Live! - London Stansted Airport

Sodexo; Burton End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Lounge Supervisor for the Emirates Lounge at London Stansted Airport. The successful candidate will ensure exceptional customer service through effective staff supervision and quality management of food and beverage offerings. Key responsibilities include monitoring service standards, task delegation, and maintaining accurate documentation. Essential qualifications include team supervisory experience, customer-facing skills, and a detail-oriented mindset. The role offers a competitive wage of £15 per hour and various employee benefits.

Benefits

Employee benefits

Rewards and recognition

Qualifications

• Experience in supervising a team is a must.
• Front of house and customer facing experience required.
• Some food experience necessary.
• Must be highly motivated.
• Requires attention to detail.
• Ability to work independently and within a team.

Responsibilities

• Ensure high quality service through effective staff management.
• Monitor and maintain food and beverage presentation quality.
• Plan and delegate tasks to team members before each shift.
• Ensure compliance with work documentation requirements.
• Oversee ordering of supplies to maintain adequate stock.

Skills

Team supervision

Customer service

Food management

Attention to detail

Motivation

Job description

Lounge Supervisor at London Stansted Airport – Emirates Lounge

Responsibilities

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering of all produce to ensure sufficient supplies of all F&B and other materials at all times.

Essential Qualifications

• Experience in supervising a team is a must
• Front of house and customer facing experience is a must
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience
• Airport experience

Package Description

• 15 per hour
• The shift pattern will be 4 days - 2 mornings, 2 afternoons, and 2 days off.
• Many employee benefits, rewards and recognition.