Lounge Supervisor - BA Lounges, Gatwick Airport - Horley

Baxterstorey; Fernhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality provider in Fernhill seeks a Service Supervisor to lead a team and deliver high-end customer service in British Airways Lounges. Responsibilities include motivating staff, managing operations, and innovating guest satisfaction strategies. Applicants should have experience in hospitality and a passion for 5-star service. Benefits include 28 days holiday, training, life insurance, and more.

Benefits

28 Days holiday including bank holidays

Birthday off guaranteed

Bespoke training and development

Pension

Life insurance

Monthly customer recognition awards

Discounts via Perkbox

Selected free food/beverages on duty

On-site free parking

Qualifications

• Proven experience in hospitality, catering, or lounge management.
• Strong leadership & people management skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Inspire your team to exceed guest expectations.
• Ensure top-tier service and presentation standards.
• Oversee smooth lounge functionality and staff training.
• Implement new ideas to enhance guest satisfaction.

Skills

Leadership

Customer service

Team management

Health & safety knowledge

Job description

As a Service Supervisor, you'll be the driving force behind delivering a seamless, high‑end hospitality experience for our passengers.

Responsibilities

• Lead & Motivate – Inspire your team to exceed guest expectations
• Deliver Excellence – Ensure top‑tier service and presentation standards
• Manage Operations – Oversee smooth lounge functionality and staff training
• Innovate & Improve – Implement new ideas to enhance guest satisfaction

Qualifications

• Proven experience in hospitality, catering, or lounge management
• Strong leadership & people management skills
• A passion for delivering 5‑star customer service
• Ability to thrive in a fast‑paced environment
• Knowledge of health & safety and food safety standards

Benefits

• 28 Days holiday inclusive of bank holidays
• Book your birthday off – guaranteed (extra days holiday)
• Bespoke training and development
• Pension
• Life insurance
• Monthly customer recognition awards
• Discounts available from Perkbox app, from high‑street shops to holidays and cinemas
• Selected free food/beverages on duty
• On‑site free parking

Ready to elevate guest experiences and lead an outstanding team?

British Airways Lounges – Gatwick, Service Supervisor

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