Lounge Supervisor - BA Lounges, Gatwick Airport

BaxterStorey; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality firm in the United Kingdom seeks a Service Supervisor for its Gatwick lounges. This role involves leading a team to deliver exceptional guest experiences while ensuring smooth lounge operations and training staff. Candidates should have a strong background in hospitality and be passionate about customer service. Comprehensive benefits include holiday leave, training, and discounts on various services.

Benefits

28 Days holiday inclusive of bank holidays

Birthday day off

Bespoke training and development

Pension

Life insurance

Monthly customer recognition awards

Discounts via Perkbox

Selected free food/beverages on duty

On-site free parking

Qualifications

• Proven experience in hospitality, catering, or lounge management.
• Strong leadership & people management skills.
• A passion for delivering 5-star customer service.
• Ability to thrive in a fast-paced environment.
• Knowledge of health & safety and food safety standards.

Responsibilities

• Inspire your team to exceed guest expectations.
• Ensure top-tier service and presentation standards.
• Oversee smooth lounge functionality and staff training.
• Implement new ideas to enhance guest satisfaction.

Skills

Leadership

Customer service excellence

Team management

Fast-paced environment adaptability

Job description

Overview

British Airways Lounges - Gatwick, Service Supervisor

4/2 Shift Pattern

£15.80 per hour

37.5 hours per week

For almost 20 years, for every client, in every location, whether that's an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can't do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Come be a part of the food revolution!

Responsibilities

• Lead & Motivate - Inspire your team to exceed guest expectations
• Deliver Excellence - Ensure top-tier service and presentation standards
• Manage Operations - Oversee smooth lounge functionality and staff training
• Innovate & Improve - Implement new ideas to enhance guest satisfaction

Qualifications

• Proven experience in hospitality, catering, or lounge management
• Strong leadership & people management skills
• A passion for delivering 5-star customer service
• Ability to thrive in a fast-paced environment
• Knowledge of health & safety and food safety standards

Ready to elevate guest experiences and lead an outstanding team?

Benefits

• 28 Days holiday inclusive of bank holidays
• Book your birthday off - guaranteed (extra days holiday)
• Bespoke training and development
• Pension
• Life insurance
• Monthly customer recognition awards
• Discounts available from Perkbox app, from high street shops to holidays and cinemas
• Selected free food/beverages on duty
• On-site free parking

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.

Ready to be fuelled? Apply today.

Find out more about us at www.baxterstorey.com