Lounge Services Team Member Host - PART TIME - Humberside Airport

Swissport; Kirmington; On-site; GBP 10,000 - 40,000; Part time

Job summary

An airport hospitality service provider is seeking a part-time Customer Service Agent at Humberside Airport. In this role, you will ensure a warm welcome and maintain high service standards for guests in the lounge. Strong communication skills and a background in hospitality are essential. This position offers competitive pay and benefits, including free meals during shifts and comprehensive training opportunities.

Benefits

Free parking while at work

Food safety training qualifications

Free meals and soft drinks during shifts

Qualifications

• Background in hospitality or customer service with high interaction levels.
• Strong numerical skills and attention to detail.
• Ability to follow processes and apply flexibility.

Responsibilities

• Welcome guests and manage check-in efficiently.
• Collaborate with the team to present food and drinks well.
• Maintain cleanliness and organization in the lounge.

Skills

Customer service background

Excellent communication skills

Numerical skills

Computer literate

Teamwork

Flexibility to work shifts

Tools

Microsoft Office

Job description

Job Title

Customer Service Agent

Company

Swissport

Location

Humberside Airport

Contract Type

Part Time

Hours

14 hours per week, Monday – Sunday (shift work)

Salary

£12.41 per hour

About the Company

At Swissport we are Aspire Executive Lounges. With more than 35 years of hospitality experience, we are Europe’s largest brand of executive lounges, serving over 5 million customers worldwide across 80 lounges – more than 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel and delivering our brand promise of ‘the perfect start’.

About the Role

As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team, ensuring guest expectations are met and exceeded so they leave our lounges feeling welcome, relaxed and energised.

Responsibilities

Reception

• Offer a warm and friendly welcome; manage efficient check‑in and set the tone for guests’ experience.
• Answer questions promptly and direct guests to the appropriate lounge areas.
• Manage capacity at peak times to maximise guest throughput.
• Bid farewell on departure, optimising the chance of return.

Food and Beverage

• Collaborate with the team to keep all food and beverage offerings available and well presented.
• Ensure self‑service and bar areas are presented professionally and cleanly.
• Prepare food in line with seasonal menus, including meat, vegetarian and vegan dishes.
• Engage guests while serving alcoholic and non‑alcoholic drinks.
• Guide guests to food and drink options, including dietary and allergen information.
• Replenish stock levels as required.

General Host

• Clear and clean tables when guests leave.
• Maintain high levels of organisation and cleanliness throughout the lounge.
• Respond to guest questions or comments with excellent customer service.

Back of House

• Assist with stock delivery and rotation.
• Dispose of waste following recycling procedures.
• Load and unload the dishwasher.
• Restock cleaned crockery and dishes.
• Maintain high hygiene standards in all areas.

Ad hoc reasonable requests by local leadership will also be part of your role. The above list is not exhaustive and may vary by location and customer requirements.

Qualifications

• Background in hospitality or customer service with high levels of interaction.
• Excellent written and verbal communication skills.
• Strong numerical skills and attention to detail.
• Computer literate, with experience using payment machines and Microsoft Office.
• Ability to work well in a team or be self‑motivated to complete tasks.
• Ability to follow processes and procedures, applying flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week.

Benefits

• Free parking while at work.
• Industry‑recognised food safety training and qualifications (FSA L2).
• CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive employee recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with self‑contribution.
• 24‑hour employee assistance programme.
• Discounted retail – varies by Airport Outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential placements to other lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you’re seeking a flexible part‑time role or a career with growth potential, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal‑opportunity employer committed to diversity and inclusion in the workplace.