Lounge Services Team Member Host - FULL TIME - Manchester Airport

Swissport; Manchester; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Free parking

Food safety training (FSA L2)

CPD opportunities

Employee recognition scheme

Free meals during shifts

Uniform provided

Pension scheme

Employee assistance program

Discounts at airport outlets

Lounge access for family

Job summary

Swissport at Manchester Airport is seeking a Customer Service Agent to join our lounge team. You will greet guests, handle check-in, and ensure a welcoming atmosphere while delivering exceptional hospitality.

Role requires flexibility to cover shifts 0330–2100, including weekends. You will work cross-functionally to support guest experience and lounge operations, with a focus on safety and service quality.

Qualifications

• Hospitality or customer service background with high levels of guest interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with attention to detail.
• Computer literate, including payment machines and Microsoft Office.
• Ability to work in a team or autonomously.
• Flexibility to follow processes and adapt as required.
• Additional languages desirable.
• Shifts 0330–2100, 7 days a week.

Responsibilities

• Greet guests with a warm welcome and assist with check-in.
• Direct guests to lounge areas and respond to requests.
• Manage lounge capacity during peak times to optimise guest flow.
• Clear and reset tables, maintain cleanliness and organisation.
• Assist with stock deliveries and back-of-house tasks.
• Provide high levels of customer service and answer questions.

Skills

Excellent communication

Customer-focused

Team player

Numerical skills

Computer literate

Shift flexibility

Additional languages

Tools

MS Office

POS systems

Job description

Job Title

Customer Service Agent

Company

Swissport

Location

Manchester Airport

Contract Type

Full Time

Hours

37.5 hours per week, between Monday – Sunday (shift work)

Salary

£13.89 per hour,

Introduction of a Night Shift Allowance of 0.85ph with hours worked between 23:59pm - 06:00 am .

About the Company

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role

As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities

All hosts will be multi skilled and will operate throughout the lounge:

Reception

• Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
• Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
• Managing capacity at peak times to maximise the throughput of guests.
• Bid farewell to guests on their departure to optimise the chance of return custom.

Food and Beverage

• Working as a team to ensure all food and beverage offerings are continually available and well presented.
• Ensure the food self-service and bar areas are presented in a professional and clean manner
• Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
• Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
• Guide guests to food and drink options available including knowledge of dietary and allergen information.
• Replenish stock levels when required.

General Host

• Responsible for clearing and cleaning of tables when guests vacate.
• Maintain high levels of organisation and cleanliness within the lounge at all times.
• Be available to respond to guest questions or comments using high levels of customer service.

Back of house

• Assist with stock delivery and rotation.
• Waste away services following recycling procedures.
• Loading and unloading of the dishwasher.
• Restocking of cleaned crockery and dishes.
• Maintaining high levels of hygiene in all areas

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits

• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L2.
• Industry recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self-contribute.
• 24-hour employee assistance programme
• Discounted retail – Varies by Airport Outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.