Lounge Receptionist

Sodexo; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality service provider is seeking a Lounge Receptionist for their Terminal 2 Heathrow Airport location. The ideal candidate will have previous reception experience, strong customer service skills, and a positive attitude. This full-time role offers competitive pay starting from £13.70 per hour with extensive employee benefits and a shift pattern that includes both early and late shifts.

Benefits

Extensive employee benefits

Rewards and recognition

Qualifications

• Previous experience working in a reception role is essential.
• Excellent customer service and good communication skills are required.
• Must be customer-focused at all times.

Responsibilities

• Ensure the highest level of customer care at all times.
• Familiarize with lounge location and access policies.
• Handle irregular operations in conjunction with CX representatives.

Skills

Customer service

Communication skills

Positive attitude

Job description

About the Role

Lounge Receptionist at United Airlines Lounges Terminal 2 Heathrow Airport.

You must be able to provide a full 5-year employment history, including any criminal record details. Permanent full‑time employment will be offered upon successful completion of the probation period and airport pass clearance.

We’re experience makers and food fanatics and we’re hiring!

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others.

Package Description

• 39.66 hours per week
• Starting from £13.70 per hour
• Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off
• Early shift: 04:30-13:30
• Late shift: 13:15-22:15
• Permanent – Full time (subject to successful probation and airport pass clearance)
• Extensive employee benefits, rewards, and recognition

Main Responsibilities

• Ensure the highest level of customer care is adhered to at all times.
• Be familiar with location of the lounge, facilities and access policies to advise passengers.
• Acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class over rules status.
• Handle customers involved in any irregular operations in conjunction with CX representatives.
• Manage and keep stock of magazines and newspapers provided and make them available to customers (must be current or at most one day before).
• Be familiar with basic PC/Internet troubleshooting knowledge.
• Demonstrate a can‑do attitude towards individual customer requests and strive to exceed customer expectations.
• Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• Acquire a good knowledge of all products in order to be able to advise individual client/customer on their product choice.
• Actively aid customer feedback, passing information gained onto your line manager.
• Take and pass on messages accurately to ensure excellent communication across all disciplines.
• Prepare to assist colleagues in a willing and positive manner including assisting with other duties as required.
• Attend all related training sessions and meetings.
• Cover other reception areas within the building if required.

The Ideal Candidate

• Previous experience working in a reception role is a must.
• Demonstrate a positive attitude and behave appropriately.
• Excellent customer service.
• Good communication skills – written and verbal.
• To be customer focused at all times.

Desired:

• Lounge experience
• Airport experience

About The Company

Sodexo Live! We’re Experience Makers. We create exceptional moments for guests and our team members, crafting events at prestigious venues worldwide.

We belong to a team that feels like family, act with purpose, and thrive for inclusive success.