Lounge Receptionist

Sodexo; Hatton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading events service provider in Hatton seeks a Receptionist to provide outstanding customer service in a busy environment. You will manage guest orientations, assist with inquiries, and handle complaints. Previous reception experience is essential, along with a commitment to high customer service standards. Join a team that delivers exceptional events across prestigious venues.

Qualifications

• Previous experience working in a reception role is a must.
• Demonstrate a positive attitude and behave appropriately.
• To be customer focused at all times.

Responsibilities

• Familiarize with location of the lounge and advise passengers.
• Acknowledge and orientate all incoming guests.
• Handle customer complaints and ensure they are resolved.

Skills

Excellent customer service

Good communication skills

Positive attitude

Job description

Responsibilities

• To ensure that you are familiar with location of the lounge, facilities and access policies to advise passengers.
• To acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class overrules status
• Handle customers involved in any irregular operations in conjunction with CX representatives
• To manage and keep stock of magazines and newspapers provided and make them available to customers (must be current or at most one day before)
• Be Familiar with basic PC/Internet troubleshooting knowledge
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
• To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice
• To actively aid customer feedback, passing information gained onto your line manager
• Take and pass on messages accurately to ensure excellent communication across all disciplines
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• Be prepared to attend all related training sessions and meetings
• To cover other reception areas within the building if required

Requirements

• Previous experience working in a reception role is a must
• Demonstrate a positive attitude and behave appropriately.
• Excellent customer service
• Good communication skills - written and verbal.
• To be customer focused at all times
• You must be able to provide a full 5-year employment history, including any criminal record details. Permanent full-time employment will be offered upon successful completion of the probation period and airport pass clearance.
• Essential

Desirable

• Lounge experience
• Airport experience

Why choose Sodexo Live! -

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment. Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateau Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library. Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.