Lounge Host - United Lounge Heathrow Airport T2

Sodexo; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Lounge Host at Heathrow Airport. Responsibilities include presenting menus, ensuring service standards, and delivering exceptional customer service. Candidates must have previous experience in hospitality and excellent communication skills. This permanent full-time role offers 39.66 hours per week at a starting rate of £13.40 per hour, with extensive employee benefits.

Benefits

Extensive employee benefits

Recognition rewards

Qualifications

• Must provide a full 5-year employment history.
• Must pass probation period and airport pass clearance.

Responsibilities

• Present menu to customers and familiarize them with dishes.
• Ensure Service Standards and Procedures are followed.
• Maintain cleanliness in the dining area.
• Accommodate customer needs and requests.

Skills

Excellent customer service

Previous experience in hospitality

Ability to prioritise and attention to detail

Knowledge of food safety

Good communication skills

Teamwork

Ability to follow instructions

Job description

Lounge Host at United Airlines LoungesTerminal 2 Heathrow Airport, We maintain the highest of standards and, with your help, we'll be ensuring that all our services are delivered with care, flair and of course, a winning smile!

• To be able to present the menu to customers and is familiar to all dishes.
• To ensure that Service Standards and Procedures are always followed.
• To ensure all counters are set up to the agreed standard and specification.
• To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
• To ensure timely and accurate delivery of orders.
• To ensure the dining area is kept clean.
• To provide refills of water and other beverages.
• To be able to accommodate customers' needs and questions.

Additional Responsibilities

• To attend all location meetings as required.
• To show commitment to company values in all aspects of your role.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client or Sodexo Management.
• To co-operate with all team members and undertake duties in the kitchen / service areas as requested to ensure an efficient and effective service is always delivered.
• To follow objectives set by management and use the training given when necessary.

You must be able to provide a full 5‑year employment history, including any criminal record details. Permanent full‑time employment will be offered upon successful completion of the probation period and airport pass clearance.

In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more.

Essential

• Excellent customer service.
• Previous experience working in a hospitality role.
• The ability to prioritise and have an eye for detail.
• Knowledge of food safety and COSHH (advantageous).
• Good communication skills – written and verbal.
• The ability to demonstrate great teamwork.
• The ability to follow instructions.

Desirable

• Lounge experience.

Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.

Package Description

• 39.66 hours per week.
• Starting from £13.40 per hour.
• Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off.
• Early shift: 04:30‑13:30.
• Late shift: 13:15‑22:15.
• Permanent – Full Time (subject to successful probation and airport pass clearance).
• Extensive employee benefits, rewards, and recognition.