Lounge Host - British Airways Lounges - Gatwick

Baxterstorey; Gatwick; On-site; GBP 10,000 - 40,000; Full time

Job summary

A catering service company is seeking a Lounge Host for their operations at Gatwick Airport. The role involves providing exceptional service to customers, ensuring cleanliness and satisfaction throughout their stay. Ideal candidates are friendly, efficient, and able to work variable shifts including weekends. Benefits include holiday time, training opportunities, and more.

Benefits

28 Days holiday including bank holidays

Free meals on shift

Discounts available on our Perkbox app

Qualifications

• Experience in customer service roles is beneficial.
• Ability to maintain cleanliness and hygiene standards.
• Willingness to work variable shifts including weekends and holidays.

Responsibilities

• Greet customers with excellent service upon entry.
• Assist in food preparation and presentation.
• Maintain cleanliness in dining and kitchen areas.
• Ensure customer satisfaction throughout their visit.

Skills

Friendly demeanor

Efficient service

Attention to detail

Job description

Overview

Company Description

Lounge Host, BA Lounges – Gatwick Airport

£13.85 per hour

Four on, two off shift pattern

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Job Description

Whenever customers visit the British Airways Lounges at Gatwick Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

What will you be doing as a Lounge Host:

Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift.

• Ensure that customers are given a prompt and efficient service
• Assist in the preparation of food and snacks.
• Keep the kitchen and restaurant areas in a clean and tidy state at all times.
• Provide a friendly, efficient and hygienic service to all customers.

Additional Information

THE BENEFITS

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
• Uniform
• Free onsite parking

This role operates on a 4/2 shift pattern involving two early shifts starting from 04:30, followed by two late shifts typically finishing between 20:30 and 21:30, followed by two days off. We are open seven days per week including bank holidays.

Please note that this role is based at an international airport and therefore, successful applicants will require photographic ID, and pass a basic disclosure which we will apply for. In order to apply for an airside pass we will require verifiable evidence of your past five years of work/education history.