Lounge General Manager

Sodexo Ltd; Aberdeen City; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality services provider is seeking a Lounge General Manager at Aberdeen Airport. This role involves coordinating lounge operations, managing a team, and ensuring quality service and financial targets are met. Successful candidates will possess strong hospitality experience, effective leadership skills, and a commitment to client relationship management. The position offers a competitive salary, bonus potential, and a variety of employee benefits including health and wellness support, training opportunities, and more.

Benefits

Unlimited access to mental health resources

Employee Assistance Programme

Health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan

Death-in-Service benefit

Learning and development tools

Cycle to Work Scheme

Volunteering Opportunities

Competitive compensation

Full training and protective uniform provided

Qualifications

• Operational knowledge in hospitality and restaurant management.
• Experience managing profit and loss accounts.
• Proven leadership and team management skills.

Responsibilities

• Coordinate all activities within the lounge.
• Ensure the team meets financial quality and performance targets.
• Control costs in line with budget.

Skills

Client relationship management

Hospitality experience

Profit and Loss management

Leadership skills

Communication skills

Task management

Attention to detail

Job description

Job Description

• Job Title: Lounge General Manager
• Location: Northern Lights Lounge, Aberdeen Airport, Dyce, Aberdeen, AB21 7DU.
• upto £38,000.00 Salary + 10% Bonus
• 40 Hours / 5 out of 7days
• Free lunch onsite and Free car park

Job Introduction

At the Northern Lights Lounge in Aberdeen Airport, the details matter; the welcome, the pace of service, the atmosphere, and the quiet confidence that everything is taken care of. We’re looking for a Lounge General Manager who takes real pride in creating that experience every day. You’ll lead from the floor, set the standards, and build a team culture where people feel valued, supported and motivated to deliver their best. This is a role for a polished operator: someone who can balance guest experience with commercial performance, build a strong relationship with the client, and keep the lounge running smoothly from early starts through to evening peaks.

Because this is an airport-based position, you will also need to meet the airport pass requirements. This includes providing five years of address and employment history and completing a criminal record check (with no criminal convictions).

What You’ll Do:

• Co‑ordinate and direct all activities within the Aberdeen Northern Lights Lounge.
• Manage the team to ensure all departments meet financial Quality and Performance Targets.
• Be accountable for services end to end.
• Ensure that costs and expenditure are controlled in line with budget, utilising nominated suppliers and maximising labour productivity in line with the company’s labour productivity models, policies and procedures.
• Attend a monthly financial review with the Regional Account Manager and Account Director.
• Continually seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards and ensure that standards across the site are in accordance with the Service Level Agreement in place with the onsite Client.

For a full list of responsibilities please read the attached job description

What You Bring:

• Excellent client relationship management.
• Operational knowledge, skills and experience in hospitality, restaurant, multi‑site operations.
• Management of Profit and Loss Accounts and acting on their results.
• Management of a team, proven leadership skills.
• Excellent communication skills both upwards and downwards, internally and externally.
• Resilience to manage multiple tasks and prioritise importance.
• Self‑motivated and have an eye for detail.

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work‑related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death‑in‑Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!

Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo Live!

At Sodexo Live!, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.