Lounge Cleaner - London Heathrow Airport

No.1 Lounges; Hatton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Hatton is seeking a Housekeeper. You will be responsible for maintaining a pristine lounge and providing excellent customer service. Key duties include cleaning, replenishing amenities, and engaging with guests to ensure satisfaction. A friendly demeanor and teamwork are essential for success in this position. Competitive benefits include paid holidays, health care scheme, and a workplace pension.

Benefits

28 days paid holiday annually

Company cash-back healthcare scheme

Complimentary staff meal during your shift

Discounted Gym Memberships

Employee of the Month Reward scheme

Workplace Pension Scheme

Qualifications

• Previous experience in housekeeping or shift work is advantageous.
• Ability to follow set procedures and plans.
• Clean and presentable uniform in line with company standards.

Responsibilities

• Carry out all cleaning duties in the lounge and public areas.
• Ensure hygiene and cleanliness meet company standards.
• Engage with guests to enhance their experience.

Skills

Attention to detail

Customer engagement

Teamwork

Initiative

Flexibility

Job description

You are a key player in the team and you ensuring our lounges are pristine-clean at all times. You pride yourself on the lounge being spotlessly clean front & back, it's always guest ready., As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas;

Responsibilities

• Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner.
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
• Use of cleaning products in a safe manner.
• To follow cleaning procedures including use of equipment · Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
• Keeping public areas clean and tidy.
• Helping clean tables after customer use.
• Working as part of a team, helping others out when required.
• Willing to help out in every section and give special attention to an area, when needed.
• Ensure that your attention to detail is second to none, everything has a place and is polished to perfection.
• Always available with the right products in order to fulfil the task at hand.
• Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye.
• Ensure that each toilet area is cleaned and sparkling
• A friendly, welcoming & professional approach
• Working on initiative
• You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important
• You must comply with all policies and procedures as written in the Employment Handbook, SOPs
• Ability to follow set procedures and plans
• Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
• Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities
• Have a clean and presentable uniform in line with company standards
• Enjoying engaging with customers is an essential part of the role
• Previous experience in a similar position and/or experience of shift work an advantage

Benefits

• 28 days paid holiday annually.
• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst you are on shift.
• Complimentary staff meal during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships, just check which gyms offer discounts in your local area
• 25% discount for lounge visits for your friends and family
• Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a £50 voucher every month
• 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
• Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age