Lounge Cleaner

No1 Lounges Ltd; Hatton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary staff parking

Complimentary staff meal

Lounge visits entitlement

Staff pension scheme

Employee of the Month reward

Annual flu jabs

Refer a friend bonus

Job summary

No1 Lounges Ltd is a premium airport lounge brand with operations across major UK airports. As a Housekeeper you will engage with guests to ensure a memorable experience, carry out cleaning duties in lounge areas and replenish amenities, towels and toiletries promptly.

You will maintain high hygiene and tidiness standards, follow COSHH and safety procedures, greet guests with a smile, and work as part of a flexible, shift-based team. Complimentary staff perks support your role.

Qualifications

• Experience in hospitality or lounge environment preferred.
• Strong verbal and written English.
• Ability to work in a fast-paced environment.
• Willingness to follow COSHH and cleaning procedures.

Responsibilities

• Carry out cleaning duties across lounge areas and replenish guest amenities.
• Ensure hygiene, cleanliness and tidiness meet company standards.
• Engage with guests with a friendly, professional approach and greet/see off customers.
• Follow safety procedures and use cleaning products safely and correctly.
• Work as part of a team and be flexible with hours and locations.

Skills

Team player

Attention to detail

Excellent English

Customer service

Flexibility

Shift work

Job description

No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities.

ROLE

• As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas;
• Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner.
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
• Use of cleaning products in a safe manner.
• To follow cleaning procedures including use of equipment Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
• Keeping public areas clean and tidy.
• Helping clean tables after customer use.
• Working as part of a team, helping others out when required.

RESPONSIBILITIES

• Willing to help out in every section and give special attention to an area, when needed.
• Ensure that your attention to detail is second to none, everything has a place and is polished to perfection.
• Always available with the right products in order to fulfil the task at hand.
• Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye.
• Ensure that each toilet area is cleaned and sparkling
• A friendly, welcoming & professional approach
• Working on initiative
• You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important
• You must comply with all policies and procedures as written in the Employment Handbook, SOPs
• Ability to follow set procedures and plans
• Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
• Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities
• Have a clean and presentable uniform in line with company standards
• Enjoying engaging with customers is an essential part of the role

EXPERIENCE LEVEL

• Ability to work within a team
• Flexibility and planning
• Excellent attention to detail
• Ability to work under pressure
• Good command of the English language - written and spoken
• Previous experience in a similar position and/or experience of shift work an advantage
• An interest in the travel hospitality sector
• Speaking additional languages is useful but not essential!

BENEFITS & PERKS

• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst you are on shift.
• Complimentary staff meal during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area
• 25% discount for lounge visits for your friends and family
• Employee of the Month Reward & Recognition schemes-the chance for your hard work and dedication to be awarded with a £50 voucher every month
• 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
• Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.
• Annual flu jabs.
• Refer a friend to us and receive £700 when they pass probation.