Louise, Coffee Shop Assistant

Today, Dunelm; Wakefield; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Birthday off

Staff discounts

Career development

Cycle to work scheme

Job summary

Dunelm is hiring a Coffee Shop Assistant to join our Pausa cafes in Wakefield. You will pour drinks, serve food, and help create a welcoming environment for every guest. The role requires energy, attentiveness to health and safety, and a team-focused attitude.

You will work in a busy retail setting with opportunities for flexible hours, including weekends and seasonal contracts, to support critical store service levels and customer satisfaction.

Qualifications

• Customer-focused approach to service delivery.
• Experience in fast-paced retail or food-service environments is a plus.
• Able to adapt to flexible working hours, including weekends.

Responsibilities

• Serve hot and cold beverages to customers.
• Prepare and present savoury and sweet food items.
• Maintain high standards of cleanliness in kitchen and service area.
• Ensure cooked food is served at the right temperature.
• Provide friendly, helpful service to create a memorable customer experience.

Skills

Customer service

Team player

Flexible hours

Communication

Job description

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone's day - and you'll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You'll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it's a regular grabbing their usual or a first-time visitor, you'll make sure every customer leaves feeling better than when they arrived. It's a busy, hands-on role that takes energy, focus and a fair bit of graft. Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.

• Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience., We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.

D&I statement

D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.

Work your way

We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work

Wellbeing

Wellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Candidate Attributes

• You are customer obsessed - you put customers first in every interaction
• You're flexible, able to work across the weekends and evenings
• You have previous experience working closely with a team and you'll ideally have prior work experience in a similar environment
• You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
• You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?

Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.

Benefits

• 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in
• Generous discounts on all our own products, in-store and online to help you make your house a home
• Instant discounts with a range of other companies to help you stretch your budget
• Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day
• Outstanding development opportunities and all the support you need to grow your career the way you want
• Cycle to work scheme to help you keep your fitness up and your travel costs down