Loss Prevention Specialist - Omega

THG; Warrington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 50% staff discount on THG brands

On-site staff shop

Anniversary gifts

Job summary

THG, a global ecommerce group, is seeking a Warehouse Loss Prevention Specialist in Warrington. You will lead a team of Security Officers, investigate stock losses, and protect high-value assets within a fast-paced warehouse and fulfilment operation.

The role focuses on guiding security procedures, conducting audits, and reporting incidents while coordinating with Inventory, Operations, Customer Service, and Logistics teams to reduce shrinkage and protect stock.

Qualifications

• Experience in Loss Prevention, Security, Warehouse Security, or Asset Protection.
• Experience supervising Security Officers or operational teams.
• Proven investigations into stock loss, theft, or customer order discrepancies.
• Strong understanding of warehouse operations and CCTV/Access control.
• Excellent report writing and analytical skills.
• Strong communication and stakeholder management abilities.

Responsibilities

• Supervise and coach a team of Security Officers across warehouse operations.
• Investigate stock losses, theft, fraud, and order discrepancies with data systems.
• Protect high-value assets and ensure secure handling of deliveries and returns.
• Ensure compliance with security standards and audit requirements.
• Lead incident investigations and liaise with law enforcement as needed.

Skills

Loss Prevention experience

Security team leadership

Investigations

CCTV & access control

Warehouse operations knowledge

Analytical reporting

Stakeholder management

Decision making

Communication skills

Independent worker

Education

Security qualification/certification

Tools

CCTV systems

Access control systems

Warehouse management systems

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Location: Omega, Warrington

Shifts: Rotating Day/Night Shifts - Mon - Fri - 09.45am - 18.45pm and 21:45pm - 06:45am

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About Security and Loss Prevention and Your Role

The Warehouse Loss Prevention Specialist is responsible for protecting company assets, reducing losses, and maintaining a safe and secure working environment within a fast-paced warehouse and fulfilment operation. The role involves managing a team of Security Officers, conducting investigations into stock losses and customer order discrepancies, ensuring compliance with security procedures, and supporting the protection of high-value products throughout the supply chain.

As a Loss Prevention Specialist you will:

Security Operations & Team Management

• Supervise and support a team of Security Officers across warehouse operations.
• Ensure all security procedures, searches, access control measures, and site patrols are completed to the required standard.
• Conduct regular audits of security processes and identify areas for improvement.
• Deliver daily briefings and provide ongoing coaching and development to Security Officers.
• Ensure all incidents, concerns, and security breaches are reported and escalated appropriately.

Loss Prevention

• Investigate stock losses, inventory discrepancies, customer order issues, theft, fraud, and operational errors.
• Utilise CCTV systems, access control systems, warehouse management systems, and operational data to support investigations.
• Produce detailed investigation reports, including root cause analysis and corrective actions.
• Work closely with Inventory, Operations, Customer Service, and Logistics teams to identify and mitigate loss trends.
• Support the implementation of loss prevention initiatives to reduce shrinkage and improve stock accuracy.

High-Value Asset Protection

• Oversee security controls relating to high-value products and sensitive client stock.
• Securing high value freight to ensure compliance.
• Monitor high-risk operational areas including goods-in, goods-out, decant, packing, and storage locations.
• Ensure high-value deliveries, collections, and returns are managed in accordance with company procedures.
• Conduct regular reviews of security controls for high-value clients and products.

Compliance & Auditing

• Ensure compliance with company security standards, client requirements, and industry accreditations (e.g. TAPA where applicable).
• Carry out security audits and inspections across warehouse operations.
• Monitor CCTV coverage and security equipment functionality, escalating issues where necessary.
• Support internal and external audits relating to security and loss prevention.

Incident Management

• Lead investigations into security incidents, thefts, fraud, misconduct, and policy breaches.
• Liaise with law enforcement and external agencies when required.
• Maintain accurate records of all investigations and incident reports.
• Identify trends and recommend preventative measures to minimise future losses.

What skills and experience do I need for this role?

Essential

• Previous experience in a Loss Prevention, Security, Warehouse Security, or Asset Protection role.
• Experience managing or supervising Security Officers or operational teams.
• Proven experience conducting investigations into stock loss, theft, fraud, or customer order discrepancies.
• Strong understanding of warehouse and fulfilment operations.
• Experience working with CCTV, access control systems, and incident management processes.
• Excellent report writing and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and make informed decisions under pressure.

Desirable

• Experience working within high-value logistics, fulfilment, retail, manufacturing, or distribution environments.
• Knowledge of TAPA standards and supply chain security requirements.
• Professional security qualification or relevant industry certification.
• Experience using warehouse management systems and inventory platforms.

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 28 days annual leave
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP (Icon 1).
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym (Icon 1).
• Access to our on-site physio (Icon 1).

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop (Icon 1).
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.